01-13-2009 11:04 AM - last edited on 01-13-2009 11:47 AM by BradC
my 1TB 340AS failed yesterday after a couple months, and found MANY others having the same problem with 7200.11 SD15, so I think seagate should resolve our anger by giving us free or massively dedicated data recovery + firmware update to prevent such problem occuring.
if ANYONE has a fix it yourself solution please post, because seagate seems to have delete posts with solutions in the past, maybe the solution doesn't work and is bricking more drives or they don't want people to fix it themselves, who knows.
no product is perfect, but at least they should ackknowledge the problem and provide a solution, what do the rest of you guys think?
[Edited: Removed personal information per the community rules and regulations.]
01-13-2009 11:34 AM
gsiisg, I think soon a Mod will close this thread telling you're not in topic (sigh!) or maybe delete it directly.
You can find more info out of there googling 'Seagate Barracuda 7200.11 troubles'.
Hope you can read this.
01-13-2009 11:48 AM
This is a good place to reiterate part of Seagate's warranty policy:
What Does Our Warranty Not Cover? Our warranties do not cover any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) loss passwords; or (d) malfunctions caused by other equipment. Our limited warranties are void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover). Our warranties do not cover data loss – back up the contents of your drive to a separate storage medium on a regular basis. Also, consequential damages; incidental damages; and costs related to data recovery, removal and installation are not recoverable under our warranties.
This is not unique to Seagate. We know of no storage company that includes data recovery as part of their product warranty.
Again, please make sure that you always have a backup of all important data. A backup is defined as a copy of data in a second, separate storage media of whatever kind. More information on backups found here.
Feel free to discuss do-it-yourself fixes. Please be aware that some, many, or all may void the drive's warranty, so if you have any questions about the method you see here, your best bet is to contact Customer Service directly whether by phone, email, or chat.
01-13-2009 12:57 PM
Hello, I just learned about the failures and thought I could just get the firmware and update my drive before it fails. If you could just give a link to the new firmware for those of us with these drives that haven't failed as of yet.
I wonder if you realize that for some of us this is a quite severe revelation that your main Seagate website doesn't even address! Thank you inquirer UK
01-13-2009 01:21 PM
ok I know that your company doesn't offer data recovery as a package in the warrenty, but since you noticed that (from newegg responses) an estimate of ~20% failure of these 7200.11 so far (may increase later), can you guys offer a convenient way for us to recover files + update firmware from your datarecover company i365? Give us a reasonably flat fee instead of letting us do all the guess work of submitting wondering what the fee is/calling and be put on hold/post more flame reguarding this problem?
After all, it's money+customer satisfaction so we give you more money in the future, so I'm saying a way to do that is give us a convenient way (flat fee, an address to ship the HD to etc) to get our files back + firmware update so it doesn't fail for the same reason again.
If you offer that, I'd think that your company really cares about customer satisfaction and I'd buy from you guys in the future, because as of now, I'm very very tempted to just go out and get another HD from another company. And if you guys do offer this program and contract it to your data recover company, that's gonna be a lot of business and applause from the audience here.
None of my data is critical to my survival, so for a small fee I'm willing to get it back without going through too much trouble, but probably not going to pay some professional some amount that's a multiple of the original price of the HD to get the data back. I do admit it was foolish not to have back up, and I will after this incident, but I can buy another HD for backup from you guys knowing you guys have had good quality products, and some defects are bound to happen, orbuy 2 from another company.
So what do you say AlanM, or are the guys up top already thinking of such a plan, if so please let us know how it's going, if not, please bring it up to them in your next meeting. Using a mac laptop to post this message and putting in my old 300GB 7200.7 back into the desktop which I upgraded from the now dead (perma BUSY lock) 7200.11 1TB tonight.
01-13-2009 03:45 PM
Let me guess, you have version SD15 of the firmware? I have a Maxtor DiamondMax 22 with version MX15 firmware and guess what?........I have the same problem.
Why hasn't there been a product recall or something along the lines as there is obviously a massive issues with this version of firmware! Speaking of which I am spending a fortune on a HD Doctor to rebuild the firmware and get the drive working again so does anyone know where I can download a copy of the MX15 firmware?
Just out of interest what is the official line from Seagate / Maxtor with this issue? Is anyone taking any responsibility for this?
01-13-2009 04:09 PM
Failure rate is not 0.34% as stated in product that sells Seagate, but >40%. Seagate should recognize the problem, recall the product with delivery of new HDD without problem and with copied data from old HDD. Thats the way how users of these defective or soon to be defective HDD would benefit and Seagate could keep its good name. Otherwise the covering of defective product will just add to the problems of Seagate customers and company itself.
01-13-2009 04:46 PM
My Seagate 7200.11 1TB also failed after 1 month of purchase. I cannot believe that Seagate is treating customers like this. From what I have read, Seagate moderators have been deleting messages. I will be sending a complaint letter to Seagate about the drive failing issue and moderators removing threads relating to the 7200.11 firmware issue.
01-13-2009 05:33 PM
This is disasterous news to me. I just saw this issue hit the mainstream news.
I just bought 2 of these drives, one as primary, one as the backup . Are you saying I could lose both drives?
Yesterday , I lost my 500gb 7200.11 drive and that was bad enough.
I'm going to review this thread now.