ok I know that your company doesn't offer data recovery as a package in the warrenty, but since you noticed that (from newegg responses) an estimate of ~20% failure of these 7200.11 so far (may increase later), can you guys offer a convenient way for us to recover files + update firmware from your datarecover company i365? Give us a reasonably flat fee instead of letting us do all the guess work of submitting wondering what the fee is/calling and be put on hold/post more flame reguarding this problem?
After all, it's money+customer satisfaction so we give you more money in the future, so I'm saying a way to do that is give us a convenient way (flat fee, an address to ship the HD to etc) to get our files back + firmware update so it doesn't fail for the same reason again.
If you offer that, I'd think that your company really cares about customer satisfaction and I'd buy from you guys in the future, because as of now, I'm very very tempted to just go out and get another HD from another company. And if you guys do offer this program and contract it to your data recover company, that's gonna be a lot of business and applause from the audience here.
None of my data is critical to my survival, so for a small fee I'm willing to get it back without going through too much trouble, but probably not going to pay some professional some amount that's a multiple of the original price of the HD to get the data back. I do admit it was foolish not to have back up, and I will after this incident, but I can buy another HD for backup from you guys knowing you guys have had good quality products, and some defects are bound to happen, orbuy 2 from another company.
So what do you say AlanM, or are the guys up top already thinking of such a plan, if so please let us know how it's going, if not, please bring it up to them in your next meeting. Using a mac laptop to post this message and putting in my old 300GB 7200.7 back into the desktop which I upgraded from the now dead (perma BUSY lock) 7200.11 1TB tonight.
From
G.S.
