02-01-2009 05:56 AM
Wow! I hope the moderator is checking his responses with the public affairs folks before initiating a Seagate corporate position on this issue by reiterating "it's your fault you didn't read your warranty and back up your data," which is an acceptable position for reasonable failure rate percentages. However, the current failure rate and reliability of the 7200.11 Barracuda is well below any reasonable expectation by the consumer of quality and I would also hope Seagate maintains standards for acceptable failure rates well above this.
The company has placed a defective product into the marketplace and now has to take action to make things right. It's one of the risks of doing business. In business, you do it right the first time or pay the price.
This may be a good time to also reiterate Seagate's attestation for the 7200.11 Barracuda drive from their products and services page:
"Seagate has a proven track record of consistently delivering reliable products in volume, and the new Barracuda 7200.11 family is no exception. Designed with up to four platters and the only second-generation perpendicular recording technology in the industry, the Barracuda 7200.11 drive offers the ideal balance of world-class technology and value, providing customers with an optimal overall solution. The capacity, reliability and performance of this drive ensure the longevity of digital content for years to come."
Putting out an initial response of "it's not our fault" definitely becomes a huge issue for consumer confidence in the company and most likely drives any customers away from ever purchasing a Seagate product again.
02-01-2009 07:55 AM - edited 02-02-2009 06:47 AM