12-14-2008 10:03 PM
We feel your pain. I still have my one drive here on the desk waiting for a fix that may be made publically available. I had a backup, but still lost a few months worth of data.
I have tried everything short of opening the drive up moving the platters. I tried a duplicate PCB board from an identical drive and got nowhere, and every recovery software under the sun was unsuccessful. Next step is reloading/upgrading the firmware, but I am waiting on a response from Seagate support (which is apparently horrible from what I have read over the last few weeks).
I have pretty much accepted that I won't get anything off the drive, but if I do, I will just call it a nice Christmas Present. That is if I actually hear from Seagate support before the 25th. (I'm not holding my breath)
12-15-2008 03:05 AM
(ST31000340AS, Thailand, SD15)
Worked for 2 weeks, moved all data (1 Tb, free space only 70 gb) - and once after shut down, HDD is not recognized in BIOS, in computer.
Seagate advised to wait for more ripe technology, and gave me replacement HDD. But what about the data??? - how to get it back???
12-16-2008 08:29 AM
I did something and the HDD could be detected. I used the new replacement HDD, took the panel off (needs special screw driver). And put that panel containing microchips onto defective HDD. Now the defective HDD with new panel could be recognized by the system. Just it says error on SATA disc. At least now I can run some testing programs, etc. Little of some clicking sounds can be heard. One step forward, but still data is not recovered. For Seagate manufacturers would be much easier to perform such tests. Maybe they are only good in producing HDD any quality. I wish the problems could be solved without sending HDD to anywhere and paying double triplle or 10x of what cost this HDD for data recovery. Its time to learn how to use mirrowing the HDD, make copies at P5Q mother board.
12-16-2008 09:04 AM
Exactly there are two different problems with almost the same symthomatic - so-called "0Gb problem"(drive detects in some versions of BIOS but shows 0 Gb size) and "led CC problem"(drive is not detected by BIOS or any other software) and both can be recovered.
In more than 95% cases data is FULLY recoverable.
Unfortunately, the "CC problem" can't be solved by standard firmware update.This happens because the SATA port is locked by the firmware, so update program can't negotiate the HDD at all.
SO HOW DO YOU UNLOCK the firmware?
Per Seagate Tech support, which I spoke with Monday and Tuesday along with E615 or whatever that data recovery service is called, there are "no known issues" with the SD15 firmware or the 7200.11. There are websites out there that I can not reference due to the rules (I already got snapped at for posting my e-mail) that talk about a cheap fix to this issue involving 3 wires and talk of videos that show an easy fix to the problem [which were all pulled because it was going to affect the "bread and butter" of the restore industry].
I am sure in my case that my data is 100% recoverable. When I plug it in the hard drive light stays on and it not detected in BIOS. I still refuse to believe that my drive (which spins up nice and quietly on power up) is destroyed. I know what a busted hard drive sounds like. What I don't understand is how this can be detected by BIOS for 2-3 months and then one day it is gone. I think replacing the PCB (that green wafer screwed to the hard drive) should fix it. I contacted Seagate, they said they would not sell me one, I said, OK, GIVE ME ONE. As you can imagine, that didn't work.
Please, if your hard drive is bad, contact tech support, they are there to listen and try to help. I firmly believe that if there is enough phone calls, maybe we could get more attention to the issue. Give seagate a chance, posting here is not really a "chance". Call their toll-free support line. They should still be a great hard drive company, at least as good as the rest.
If you have a brick, setup an RMA and get another one. If you didn't lose data, don't complain too much here. A couple dollars shipping and your back in business. Also, you may be able to swap for a 7200.10 drive. Slower, but more reliable.
BUT, if you have a brick with data, like me, then your really in trouble. I am begging with tech support to have them get this fixed. The reviews on this drive are poor and some places stopped selling them. SHAME on me for not looking at reviews before getting this hard drive. I really don't know what drive manufacturer to pick if SEAGATE is selling quality akin to these now.
I purchased this drive with the following mentality - I'm not a kid anymore, so I can afford a few extra dollars to get a good brand. Which is a good brand? SEAGATE. Seagate was my gold standard for hard drives. It was $20 more than the other drive, but hey it's a Seagate.
Please work with Seagate, they have not been helpful, but they have been understanding. Those guys are frustrated too because I believe they don't see this site as often as you think, you have to call them otherwise...
12-16-2008 09:28 AM
I did something and the HDD could be detected. I used the new replacement HDD, took the panel off (needs special screw driver). And put that panel containing microchips onto defective HDD. Now the defective HDD with new panel could be recognized by the system. Just it says error on SATA disc.
"that panel containing microchips" is called PCB (printed circuit board).
First, the "CC problem" and "0Gb problem" are not the problems of PCB, those problems are the HDA(Head Disk Assembly) problems.
Second - the PCB replacement on 7200.11 is not a solution anyway. For example, if you take two equal 7200.11 drives, both fully operational, and exchange their PCBs - you will get two non-operational drives. And both will seem to show "0Gb problem". You can check it yourself.
That happens because PCB "knows" the parameters of it's HDA and it will not recognize another HDA so it will refuse to operate with it.
Third: if you connect to SATA port of your PC _only_ PCB from 7200.11 drive - it will also act like "0Gb problem" - it will be detected but show 0 Gb size. You can check it yourself, also.
And if you pay some attention to detection string of your HDD with PCB from new one - you will see that HDD serial number contains the serial not from the damaded drive but from your _new _HDD, from whith the PCB is.
P/s: Sorry for my English, we use to speak Russian here
12-16-2008 11:02 AM
12-16-2008 05:43 PM
I am another owner of a 7200.11 with SD15 firmware whose drive was just bricked today. This was 1 disk out of 4 in a RAID5.
Drive spins up, with no clicking.
Drive is not detected by BIOS or RAID card.
I tested this using three SATA ports:
On the RAID card (not detected)
On the mothreboard (not detected)
On a SATA-USB bridge (not detected).
Come on Seagate. I've been a loyal customer for years, and now your crappy firmware kills my RAID and I'm wasting all this time trying to get it back up and running.
12-17-2008 12:00 AM - last edited on 12-17-2008 06:34 AM by AlanM
Price for this operation differs on case, and the statistic for 7200.11 / ES2 now looks like this:
90% cases - $100-150 (CC or 0gb problem )
3% cases - $250-350 (spindel problem)
3% cases - $500 and more(heads or platters replacement)
4% cases - unrecover
able (hardly damaged platters, usually strong hit is the reason)
So if you want to recover your data - you cen send your drive here(Vladivostok, Russian Federation) and in 90% get data recovered for $100-150 plus shipping cost.
You can also go to your local recovery service, it will be more expencive but much faster.
What concernes pricing - here in Minsk the recovery of the data with our trouble costs $75 (for non-commercial data).
PS there is still no answer...
12-17-2008 12:59 AM
So you are in Vladivostok or Minsk?
You can send the video to firstname.lastname@example.org
Btw, 1Tb is not supported according web site: http://www.acelaboratory.com/pc3000.seagate3.5.php
12-17-2008 02:23 AM - last edited on 12-25-2008 09:14 PM by BradC
I'm in Minsk - but I don't repair HDDs But guys here do
[Edited: Removed unverifiable link per the community rules and regulations.]