Barracuda XT, Barracuda, Barracuda Green, DiamondMax and other desktop SATA and IDE drives

[dskbrk]

Fatlip! you're a hero!

I'm sorry but i'm too far to donate too...(italy here)

happy new year to everyone!

[MDG]

Same here, about 6 weeks of avergae use on ST3500320AS and doesn't register in BIOS. I have most my data backed up but not all. I lost my Vista and Linux installs, and a fair amount of time (until I get them replaced but still under warranty from store, thankfully it's happened in my prebuild). Not much I an do to reinstall in meantime since my recovery partition with vista is on the drive, also I use slack linux and building everything from source takes time (even though the data is replacable it's a few days fixing and less time for work).

It's not oem only either, like I said it's my prebuild, and it's HP. So I guess this will affect more in time so seagate better address it sooner rather than later since big prebuild companies like HP will not hesitate in changing to another hdd manufacturer if an adequate fix isn't found since it will affect their reputation not just seagates. Yes HP are aware of the issue, or they are now if they were not already

I estimate I've lost at least a week of being able to work due to this, thankfully I have several other computers and will have to make do. I must admit these things happen and as for toms hardware not recommending it's common knowledge they are often paid for reviews (hence tech review sites worth their salt never link to THW for that reason)  so you cannot expect them to give seagate 7200.11s bad reviews if they are paid to do the opposite. Of course if seagate hasn't paid/sponsored the review then sure they can but if they have then obviously they cannot. It's not a fault with the companies who sponsor their review or with thw, it's just the nature of business and financially linked reviewers. If you don't like it (like I don't) then don't use those sites.

As for seagates support yeah it seems pretty poor, but not unlike most other businesses so I can't say they are an exception in this, I've had similar things over Nvidia and the G84/G86/G92/G94 failure thing, only that's worse since vidia knew about it, covered it up and still wont address it. I hope fatlip or someone can find a fix, failing that maybe seagate fix it in time, or at worst (actually best in time) I'll just buy WD blacks for my rigs in future.

Message Edited by MDG on 01-01-2009 04:19 PM

[Fatlip]

I wasn't able to get much done today on the site - sorry all. Look for it on the weekend.

Also: I am taking suggestions for an appropriate website name (keep it clean, and do not include the word "Seagate")

Message Edited by Fatlip on 01-01-2009 08:05 PM

[Fuzzy3D]

Seagate is running a business, and they've just let you know how much they appreciate you as a customer (or lack thereof). All you can do is inform the people you know and stop buying seagate products. I picked up a 1TB WD drive a few days ago, and I'm sticking with them for now, but this is my last dealing with seagate. I've called a few techie friends regarding this problem, and most of them have been using WD exclusively for a few months now, for all pre built systems. Apparently I ignored them when they sent me the memo. I've learned my lesson.

I don't mind that the drive failed. I've had  drive failures before, but I've never been treated so pathetically by tech support. In their defence, they are still honoring their 5 year warranty, but it's disgusting to front your new data recovery service in response to your product failing, while denying the issue for so long. I've used seagate drives in all the systems I've built in the last 4 years, all with seagate drives. Now I have to contact everyone with a 7200.11 drive and explain this issue to them. I feel like I've been stabbed in the back and swept under the rug. 

At least now we know better.

Edit: to the Moderators, how about you go and actually help, instead of hindering what little progress is being made. Is this what they pay you for? Seriously? To go around and make your customers' lives harder than they already are?

Message Edited by Fuzzy3D on 01-01-2009 08:24 PM

[Zenskas]

@ Fuzzy3D: Yep those mods ain't helping AT ALL. Seriously people that are trying to do something about this like fatlip have to set up their own website just to give us some information. Really Seagate you guys are the bees knees ATM. Definatly not the bees knees of customer support.

[Fatlip]

UPDATE:

I have been working with another guy on this and he successfully removed his drive from BSY state. This doesn't mean the drive works right away. There are more steps to do which we are working on right now. I think we are on our way and very close to having a complete solution.

G

[Sarahcoco]

I ask Salvationdata to get the price of HDD Doctor utility. Maybe my company should be agree to buy it. I'll keep you inform of my request.

[SBreeze]

[quote]I picked up a 1TB WD drive a few days ago, and I'm sticking with them for now[/quote]

Bad choice. The problem with Seagate is that there just isn't any viable alternative to their drives except maybe Samsung.

WDs suck, their drives have been failing massively in every generation starting from as long as 10 years ago.

Hitachi is almost out of business, they can't keep up the pace any more.

Thus if you want an alternative to Seagate, you have to go to Samsung. They are the only hard drive company that has never produced a critically flawed series of drives. Some of them were pretty slow, some had issues, excessive vibration etc, but never were complete screwups.

That said, my ST3500320AS is nearing 10 months and is working fine. I have no worries so far - I just don't care very much if it craps out on me. Seems like a pretty solid drive actually and a rather fast one.

However, I do remember a few weeks ago I turned on the PC and it didn't boot into Windows right away, just hung. I pressed 'reset' and it booted fine the second time, but checking SMART I noticed that the 'Command Timeout' counter increased by 1. So it isn't completely rock solid for me, too.

Message Edited by SBreeze on 01-02-2009 04:21 PM

[AlanM]

I am sorry to announce that I am closing this thread.

When threads reach a certain level of concentration and frequency of offensive and off-topic postings (as this thread definitively has), we the administrative team have agreed to close such threads to let everyone catch their breath and think clearly.  We hope this will help to that end.