China is China, I'm sure you understand. Plus, company policies (for any company) can and do vary, sometimes widely, from country to country.
What are you talking? I do live in China right now. Their data restore center said that it's not hard to repair the drive but they won't do it. Their guarantee hotline says that they just change the drive and don't repair it.
Just for record, it's senseless to repair ANY hard drive. It's far cheaper and more efficient to replace a non-functional drive than to put a lot of effort into reparation.
You are talking about mechanical failures probably. Firmware problems are much easier to fix. And it is only senseless if you have no clue about marketing and are not smart enough to think further than one day ahead.
What costs more? Repairing firmwares or permanently loosing customers and having a possible media disaster? I doubt that anyone who experienced Seagate's ignorance will ever buy a drive again. I was always a supporter and recommended your drives. Now I made sure that everyone in my company knows about it. A coworker who was about to buy an external Seagate drive already told me that he will get Western Digital instead.
A dead drive here and there is not a firmware problem. It means that your drive died. Sometimes hard drives die. It sucks, but that's life unfortunately.
Did you read what I was writing? People had their hard drive repaired without the drive being opened. So how did they fix it? Magic? Praying?
The data recovery company even writes that it is a firmware corruption.
And there are not just a few cases. Seagate is trying to downplay it at the moment. If you think that 17% 1 star ratings at Newegg are acceptable then apply for a job at Seagate. You have the right spirit.
Message Edited by markk82 on 12-04-2008 07:38 AM
