Barracuda XT, Barracuda, Barracuda Green, DiamondMax and other desktop SATA and IDE drives

[mabian]

You could be interested in this thread:

http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=5610

- Mario

[doorsfan]

Hi all!
My case 00155688 was closed 26.01.2009 9:24
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Model: MAXTOR STM3500320AS, Serial: 9QM347KQ, Firmware: MX15
Need to update firmware before HDD's dies
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Problem still not solved because firmware still absent on http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207969
 “Re-Open Solved Case and Notify Support” is gray “No”
Good job, Seagate!

[nearfall78]

So I have had 3- 500 gig 7200.11's in a RAID5 configuration.  One goes bad the other day and I order a replacement only to see the 2nd crud out the morning the replacement arrives.  I have no bootable array now and may have lost all my data.  As I research i find Seagate has been sending out bad drives and is offer firmware upgrades.

I've tried contacting Seagate for several days now only to hear a message about "office is closed due to severe weather".  Other phone options either lead to the same message and disconnect or loop back to the main menu.  I am appalled at this as well as what I am reading here. 

(edited to comply with rules)

Message Edited by AlanM on 01-27-2009 09:47 AM

[nearfall78]

Do you think there is no problem when you post is viewed 60,000 times!

[AlanM]

nearfall:

Of course not, that is why Seagate Support has issued numerous firmware updates, with more on the way.  

Please see the following articles for more information:

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931&Hilite=

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207969&Hilite=

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207963&Hilite=

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207957&Hilite=

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207975&Hilite=

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951&Hilite=

[dbmac]

http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207963&Hilite=

This link has been up for days - it only provides an email link to request the new firmware.
Sending an email generates a form response, but no download link.
If the firmware (in my case SN06 ) exists, give us a download link.

Seems like a stalling tactic to me, which makes me very nervous.

[AlanM]

Please be patient.  At this time, 3 of the 5 firmware pages have downloadable updates.  Support is working on this as priority #1. 

[Woodee]

are solutions for the drives disappearing from the bios that many have suffered being worked on?

[Perplexer]

Mine is a funny story .... a 500 GB WD I had died in december last year suffering a click of death. I replaced it with 500 GB Seagate (ST3500320AS). This week I wanted to buy a 1 TB drive and as usual I was looking at Seagate. Then I was told there are problems with them and I found this forum. I changed my order and bought a 1 TB WD instead. In the meantime I "flashed" the 500 GB Seagate I bought last december with this new SD1A firmware (hope it continues to work). Today I got that 1 TB WD, cut the plastic bag, took it out, mounted it, powered it up and the first thing I heard was the click of death. Brand new drive, 30 seconds out of it's sealed bag. The package it came in was still on my desk so I disconnected the drive, repackaged it and shipped it back to the shop 9 minutes after the courier delivered it. Hmmmm. :-)

Message Edited by Perplexer on 01-27-2009 12:50 PM

Message Edited by Perplexer on 01-27-2009 12:52 PM

Message Edited by Perplexer on 01-27-2009 12:54 PM

[IzzyDeadyet]

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Perplexer wrote:
Mine is a funny story .... a 500 GB WD I had died in december last year suffering a click of death. I replaced it with 500 GB Seagate (ST3500320AS). This week I wanted to buy a 1 TB drive and as usual I was looking at Seagate. Then I was told there are problems with them and I found this forum. I changed my order and bought a 1 TB WD instead. In the meantime I "flashed" the 500 GB Seagate I bought last december with this new SD1A firmware (hope it continues to work). Today I got that 1 TB WD, cut the plastic bag, took it out, mounted it, powered it up and the first thing I heard was the click of death. Brand new drive, 30 seconds out of it's sealed bag. The package it came in was still on my desk so I disconnected the drive, repackaged it and shipped it back to the shop 9 minutes after the courier delivered it. Hmmmm. :-)

Message Edited by Perplexer on 01-27-2009 12:50 PM

Message Edited by Perplexer on 01-27-2009 12:52 PM

Message Edited by Perplexer on 01-27-2009 12:54 PM

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Yah yah ......

WD sucks .. my Seagate is fine now ...

I see you edited the message 3 times. I guess you really thought nobody would believe it if you said I bought a WD, Hitachi and Samsung 1TB and all died right away but my Seagate is great now

BTW WD 2TB Green now available ... cool.

Izzy