01-27-2009 06:39 AM
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01-27-2009 07:36 AM
My case 00155688 was closed 26.01.2009 9:24
Model: MAXTOR STM3500320AS, Serial: 9QM347KQ, Firmware: MX15
Need to update firmware before HDD's dies
Problem still not solved because firmware still absent on http://seagate.custkb.com/seagate/crm/selfservice/
“Re-Open Solved Case and Notify Support” is gray “No”
Good job, Seagate!
01-27-2009 09:31 AM - last edited on 01-27-2009 09:47 AM by AlanM
So I have had 3- 500 gig 7200.11's in a RAID5 configuration. One goes bad the other day and I order a replacement only to see the 2nd crud out the morning the replacement arrives. I have no bootable array now and may have lost all my data. As I research i find Seagate has been sending out bad drives and is offer firmware upgrades.
I've tried contacting Seagate for several days now only to hear a message about "office is closed due to severe weather". Other phone options either lead to the same message and disconnect or loop back to the main menu. I am appalled at this as well as what I am reading here.
(edited to comply with rules)
01-27-2009 09:49 AM
Of course not, that is why Seagate Support has issued numerous firmware updates, with more on the way.
Please see the following articles for more information:
01-27-2009 09:57 AM
01-27-2009 10:17 AM
01-27-2009 12:48 PM - edited 01-27-2009 12:54 PM
01-27-2009 04:58 PM
Mine is a funny story .... a 500 GB WD I had died in december last year suffering a click of death. I replaced it with 500 GB Seagate (ST3500320AS). This week I wanted to buy a 1 TB drive and as usual I was looking at Seagate. Then I was told there are problems with them and I found this forum. I changed my order and bought a 1 TB WD instead. In the meantime I "flashed" the 500 GB Seagate I bought last december with this new SD1A firmware (hope it continues to work). Today I got that 1 TB WD, cut the plastic bag, took it out, mounted it, powered it up and the first thing I heard was the click of death. Brand new drive, 30 seconds out of it's sealed bag. The package it came in was still on my desk so I disconnected the drive, repackaged it and shipped it back to the shop 9 minutes after the courier delivered it. Hmmmm. :-)Message Edited by Perplexer on 01-27-2009 12:50 PMMessage Edited by Perplexer on 01-27-2009 12:52 PMMessage Edited by Perplexer on 01-27-2009 12:54 PM
Yah yah ......
WD sucks .. my Seagate is fine now ...
I see you edited the message 3 times. I guess you really thought nobody would believe it if you said I bought a WD, Hitachi and Samsung 1TB and all died right away but my Seagate is great now
BTW WD 2TB Green now available ... cool.