06-21-2012 06:48 AM
So does the new firmware really fix the problems on the Seagate drives? Can anyone confirm if the start/stop count is normal after applying the latest firmware? I've read scattered posts that the fix is only cosmetic (making the sound softer) and the issue with start/stop count is still there?
And it seems that only internal HDD can be upgraded and external ones cannot?
Yeah, this is the kind of crud I expected from Seagate. Thank gosh I returned my 3TB external drive.
06-22-2012 05:59 PM
Seagate has committed a great eror with this hard drive and you should recall. All arrangements will be attempting in vain. Just look for the cheapest solution. It sucks to harddrive and we do not fix or change the firmware updates.
06-25-2012 04:14 PM
RED LED on Icy Dock - external 3TB vs. internal 3TB - both Seagate Model ST3000DM001
I purchased a new Seagate 3TB External Expansion Model STAY3000102 drive intending on removing the drive from the USB 3.0 enclosure and inserting it into my Icy Dock 5 in 3 Model MB455SPF-B located in my unRAID server. The external model is $30 cheaper with the same warranty than the internal model and I got a free USB 3.0 cable. After removing the drive, it was model ST3000DM001 part # 9YN166-570 firmware CC9D made in Thailand. After inserting it in the Icy Dock, the LED under my drive on my Icy Dock was RED meaning the drive was bad per Icy Dock. It glows RED before and after the O/S boots up. I have three of the same model Icy Docks and it was RED on all three after trying each one. There is no problem with the drive as I can read/write to it. I went to Seagate's web page and found a firmware update for the new Barracuda 1TB/platter drives located at:
The problem is this firmware only updates drives currently with firmware CC46, CC47, CC49, CC4C, or CC4G. Mine was CC9D and the firmware would not update. I went back to Seagate's web page and found "Download Finder", a page where you can type in your Model/Serial #:
I tried both the Model ST3000DM001 / Serial # Z1Fxxxxx located on the internal drives sticker and also the model and serial # on the Seagate Expansion box, Model STAY3000102 / Serial # 2GHxxxxx. They both said I had the most recent firmware CC9D, which causes the red light on my Icy Dock.
New plan. I bought a new internal drive model ST3000DM001 part # 9YN166-302 firmware CC4C. It's sticker said it was made in China. The last 3 digits of the part # are different on the internal vs. external and the last 2 characters of the firmware are also different. The internal drive was from China and the external drive was from Thailand. I installed the new internal drive in my Icy Dock and I still had the RED LED of death! My last chance was to upgrade the firmware from CC4C to CC4H. It upgraded successfully and told me to power cycle the computer. The light was green! Until and if Seagate releases a firmware upgrade newer than CC9D for the CC9x series, you probably will have a RED light on your Icy Dock.
06-29-2012 07:01 AM
I have bought 2 ST1000DM003 drives and i was lucky enough to udpate them to CC4h but the chirping sound is still present. This is really annoying as the drives park they heads even after 30 sec of idling .... This is way to low and i think that desktop drive should have this feature anyway... Please seagate do something with this APM feature ....
07-05-2012 06:49 AM
I have 2 Seagate ST1500DM003-9YN16G 1.5 Tb hard drives. Both have the "chirp" problem I have read about in forums. This firmware update covers 4 other Seagate drives but not the 1.5 TB model. Is it possible for Seagate to change this firmware update to include the 1.5 TB models? I just built a new computer and only powered it up 5 days ago when I experienced the "chirp" problem. Thanks for you assistance.
07-21-2012 12:39 PM - edited 07-21-2012 01:24 PM
I'm so disappointed that the new CC4H firmware didn't completely fix the chirping issue and is still racking up load/unload cycles.
Seagate, I'm begging you, please allow us to permanently adjust and disable APM ourselves in firmware with a tool like Western Digital's WDIDLE3.exe. I'm tired of being forced to use software workarounds.
It's frustrating that you aren't listening to your user base. I'm almost being forced to sell all of my Seagate drives and buy Western Digital drives instead.
Please Seagate, my data is important to me. Fix this problem ASAP.
07-21-2012 01:32 PM - last edited on 07-23-2012 07:32 AM by AlanM
This issue is adversely affecting their drives, their bottom-line, and is simply unacceptable.
(edited to comply with forum rules)
07-21-2012 04:33 PM
That's not a good idea and will get you nowhere tbh,
The other thing I wanted to tell you was regarding your asking for an APM utility to turn it off, to the best of my knowledge I don't think Seagate is able to issue one, it all comes down to a copyright thing a few years ago and is the reason ESTools has been pulled even though Seagate bought Samsung, so don't be holding too much hope on that front,
If it's really bothering you send it back to the re-seller and ask for a re-fund, those are your rights as long as you are still in the correct time frames, hth.
07-21-2012 05:02 PM - last edited on 07-23-2012 07:33 AM by AlanM
The copyright issue was with Automatic Acoustic Management, which is owned by Convolve. Both Seagate and Western Digital removed AAM from their drives. APM is something different entirely and remains within the drive's firmware.
So now that you see your error, you might also be wrong about the importance of contacting the brand new Seagate CEO.
(edited to comply with forum rules)
07-22-2012 05:18 AM
Yes you are correct it was acoustics rather than power that caused the function to be withdrawn,
I still don't think spamming the CEO is a good idea, it won't achieve anything, but if that's what you want to do then I guess you will be off on your crusade anyway, you seem like a reasonably clever man, so think about it a bit more, there is a much more effective way of resolving it,
Anyway after a think about this whole thing is it not logical if the heads park in a mechanical metal based unit you will always hear something, and also when they park a note of it is recorded, as this seems to be the way the HDD is evolving it could well be a feature of every HDD soon, even WD have the issue, ok they've given people a choice to turn it off, but what if by turning it off you shorten the life of the drive, I feel this is simply something new that people aren't used to and will quite justifyably worry about unless they are assured it's not a fault, you also need to remember WD place quite a cost premium of their drives over Seagate, so for drives that return they have the back up of all the extra wonga they milked ppl for when they bought, something Seagate doesn't have, Hitachi is the same if not worse than WD for pricing.