05-28-2012 09:32 PM
I RMA'd 3 drives last week and paid ahead to get them turned around in 2 days. Unfortunately one of those drives failed when I tried to use it to rebuild my array. So I pulled it and ran the SeaTools short-test it gave me a failure code.
What happens now, am I expected to continually paying another $10 to RMA the same drive I *just* got back?
05-29-2012 06:09 AM
We apologize for the inconvenience with your drives failing. We would want to get you with our Warranty Department so we can resolve this issue for you. The number is (1.800.732.4283).
Let us know if you have any other questions.
05-29-2012 07:02 AM
I did call this morning and was able to get 2 drives RMA'd (at no cost) with (what I was told would be) new drives - so that I am happy with. With 7 drives dead in 6mo - and several of those being "recertified" drives - I am happy that Seagate is starting to take notice and make good on them.
05-29-2012 02:29 PM