05-14-2010 08:16 AM
Yes, I checked that link, but that is only valid if my HDD is being detected by the system. For HDD not detected by the system, Seagate had suggested that we need to bring the HDD to Seagate and they would by some method restore and upgrade the firmware after which we could access data on the disk.
But no one knows where we need to go to make this update. Because if the HDD is not being detected, we at our end will not be able to install the new firmware downloaded from the Seagate site.
05-14-2010 04:08 PM
05-14-2010 04:15 PM
05-15-2010 06:14 AM - edited 05-15-2010 06:22 AM
05-14-2010 06:54 AM
Right, the free data recovery is for victims of a specific seize-up problem, and that problem's symptoms do not include non-detection. Unfortunately, you'll need to look elsewhere for data recovery options.
Ya he's right Only to a certain group with a firmware problem, Now if you are experiencing the exac same problems as described by Seagate on the firmware update but you do not need the firmware update well ahm your screwed.
Just because some one makes an official statement does not mean it is all the truth, Heck we have presidents of the U.S.A that have made official statements that have been outright LIES, and for the corporate business well ahm lets not go there!
06-08-2010 10:22 PM - edited 06-09-2010 01:43 AM
Thank you all for your help.
From the forum link
I tried this solution - seagatefix - and it worked perfectly
Amazing how I was able to follow step by step and make the HDD alive by following te steps.
02-05-2011 07:09 AM
i'm having the same problem and my warranty expires on 2013 as well... i recently sent my hard drive back to seagate here's their response:
Thank you for contacting Seagate Technical Support
I am sorry that that upon our Engineer analysis, your hard drive failed to be upgraded because of a drive related issue but not a firmware issue.
Here are two options that you may consider
1) Do you want us to sent you the drive back for you to do your own data recovery at your own cost, or
2) We will arrange for a new replacement hard drive to be shipped to you
Please choose one of the options and let me know
Technical Support Specialist
Global SeaCare Solutions
Customer Service Operations (CSO)
ofcourse i chose option 1. but oddly, this might sound a bit stupid, but i noticed some kinda white powder between the metal cover and the black plastic. and today i just noticed my hard drive attacts ants like a lump of sugar. i cant even put it on my desk.
10-09-2011 07:17 AM
My Seagate 500GB 7200.11 copped the BSY bug about 4 days ago now. This has been confirmed as a "firmware corruption" by a data recovery firm in Melbourne that I could get a hold of.
Just like to point out that poking around looking for help from Seagate in Australia as a regular joe, with no business, and no fax machine (unless I fork out for a modem card and get a fax program a little more usable than Windows'), you're pretty much SOL. If you're an aussie, please consider Seagate to be a company who doesn't really want to know that you have a problem but will happily charge you for it... ok that's harsh. They actually won't even charge you for it since contacting them about it, unless you're a resident of Sydney and could probably knock on their door without too much of a hassle, is unreasonably difficult. You'd think at least a phone number that was attached to a person at some point, even if they had to gate it through an enquiry filtering machine, wouldn't be too big an ask for an electronics company that enjoyed a reputation for reliability and a reasonable market share. Even an email address would be nice.
On a side-note, on trying to make an account, it also seemed like the website was also interested in redirecting you to give Seagate money rather than make regular enquiries about, in my case, what my options are as a consumer half a continent away from some branch Seagate set up which won't talk to you unless you still run a fax machine. There isn't even a template for the fax to send the office in Sydney to expedite a solution like what problem you want them to fix. So basically fax them a, "Call me. Call me now at #####." and sound like porn spam via fax perhaps?
The set up in Australia may have been fine when Seagate drives were the pinnacle of reliability and there weren't stupid screw ups like this firmware issue, but seriously, after so many years of the problem being aired, are you guys serious about enforcing your warranties and such?