06-12-2012 09:51 AM - last edited on 06-12-2012 09:28 PM by MrMatthew
Hi there Problem is about the following HDD: Barracuda 7200.11 s/n: [Edited: Removed personal information per the community rules and regulations.] ST3500320AS P/N:9BX154-303 FirmwareD15 Recently my Barracuda 7200.11 isn't being detected by BIOS or by a winxp recovery / repair CD. Seems very strange for this to happen all of a sudden. I read reports of seagate drives doing this and there was a mention of firmware faults..? Situation is I won't be able to use Seatools to provide any codes as my laptop doesn't even detect it when I have it connected externally on a USB - SATA device. So Seatools isn't going to see it either. I'm stuck in a tricky situation as I can't provide seagate diagnostic code. I know that the drive powers on and sounds healthy. Any help here, thanks
06-12-2012 08:05 PM
Contact support and provide your SN (also, remove it from the forums, that information isn't supposed to be posted on here...or a mod will remove it). They will ask specific questions and verify whether or not it is an "affected" drive by the SN. If it IS, they will be able to assist you further or they will tell you that it isn't...which then it's a matter of data recovery and replacing the drive at that point.
06-17-2012 11:24 PM
06-20-2012 04:04 AM
krismcb is your drive an external or internal hard drive? I have had exactly the same problem about 2 weeks ago, external 7200.11. drive is still spinning up, not recognisable by BIOS or in disc management. I bypassed the casing with some SATA to USB cables with the same result .. nada.
I have contacted seagate support about this and although my drive fits exactly the profile for this bug, in terms of date and place of manufacture, serial number, product number mine is a ST3500320AS also, they have told me that as my drive is an external hard drive (not an internal) it should not be effected by this bug.
they also said that I voided the warranty by opening the case without permission from the warranty department, so go careful with the repairs. My hard drive was 3 years old so still within the 5 year warranty period.