Barracuda XT, Barracuda, Barracuda Green, DiamondMax and other desktop SATA and IDE drives

[PaloAltoDan]

I've got a 1.5 TB Barracuda LP that died with the click of death less than 45 days after purchased.

I am very very frustrated that Seagate expects me to pay to ship them a clearly defective drive, that I will be without the use of it for several weeks, and further that they intend to replace it with a refurbished drive rather than a new one. 

I filed a case with seagate support and asked for escalation but got nowhere - they basically said "sorry, use the on-line RMA system." 

I looked on Newegg, and see 31% of reviewers of the ST31500541AS give the product one star - there are dozens of reports of these drives dying with the click of death. 

I realized the sample set is biased (people with a bad experience are more likely to post than those with a good experience) but this sure feels to me like Seagate has a real quality problem with these drives. 

Sorry for the rant but bad product coupled with poor service policies doesn't make for a happy customer. 

[Cantbecanit]

I'd call Newegg and ask for a refund if thats possible, state you've no confidence in the drive and could they either refund or replace with something different, tip 4 U, don't jump over to WD drives.

[PaloAltoDan]

Agree - people seem to be having much more success and fewer quality problems with Hitachi drives in the 1.5 and 2TB ranges.

[everrest]

People that don't have problems don't leave feedback. I would believe the stats are lower. It would be nice to know the total units sold  vs. bad reviews. I did notice that the last drives I got from Newegg were bubble wrapped and double boxed. It  could be shipping issue.

[PaloAltoDan]

I'm sure the overall failure rate isn't 31% - but 31% of reviewers reporting problems is in itself is very high. 

I have one Barracuda LP drive I bought in retail packaging from Fry's fail, and another I bought in OEM / bulk packaging from Amazon fail.  So my personal failure rate from the click of death is 66%...

[lollipop]

I'm pretty sure the numbers are accurate. Why am I saying that? for me it was 100%

Got one of this hdd's a few months ago, it died with the click of death, I thought it was just bad luck so I got another one. I've been using it for only 3 weeks and then it died. So yeah, thanks for doing such a great job at testing your products Seagate!

This is the new, improved, deathstar, I also had an IBM deathstar, but that one died in two years, not in two weeks.

[WDWDWD]

Don't jump over to WD!!!! At least their drives are more reliable. And so are Samsung's. My recommendation would be to quit searching for a solution to a problem that apparently can't be fixed. You could send your drive back or quit wasting time, as time = money, and find another solution.

(Edited per terms and condition - be courteous.)

[WDWDWD]

Mine was 100% Since it happened on the first two Seagate drives I purchased. Been buying hard drives since 1998, WD and Toshiba, then Later Samsung. The few failures of those were end of life expectancy not right out of the box like these. What a joke.

[Cantbecanit]

Mate, it says it all of you, from the user name to the half a dollar tactics you are using right now, you dig up an old thread just to attack me with, infact I've seen a few threads recently that lead me to think you and a few others are simply posting to make Seagate look bad.

And as for your jibe about the Guru bit, you get what you pay for, as WD drives are 25% more to purchase, and I do this for free in my own spare time, you shouldn't be too disappointed should you, anyway, thx for highlighting what I already thought spammer.

[schubes]

Yes I am sure the failure rate just went up a little due to the fact that I just got the CoD on my HD. I will be sending them an e-mail explaining my issue to them. I have the ST31500541AS. If nothing is getting done with all these harddrive failures, maybe a recall, They will get a negative impact on the company and lose service.