01-15-2009 02:45 AM
as you clearly see at the picture the broken part has no effect of product working ability.my harddisk is segate st3500320as and failed because of no detect in bios error.
but the seller company didnt change the product and send me back my hdd.
they said because of this broken part my product was out of warranty.
is there any other place in Turkey that i can apply.i applied the offical Turkey seller arena.com.tr
waiting your help ty
01-15-2009 12:35 PM
I would just RMA it to Seagate. I have a friend who also had a tiny broken connector (which was already broken when he bought it). No problem with RMA, a new hdd arrived within 1-2 weeks or so..
01-15-2009 04:23 PM
On the top left of this page, click on "warranty and returns", and then click on "verify warranty & submit returns"
Then just follow the instructions, fill in the forms, print the address and get a good box to send your drive back.
You may have to ship it over to another country.
01-15-2009 04:31 PM
if any authorized person could approve that this product is still in the warranty
i can go consumer rights and claim that this product has to be replaced by the reseller
01-15-2009 05:07 PM
You can check the warranty yourself by putting the serial number in the top left menu. Seagate support staff don't come here, you would have to ring them or use the chat system.
01-15-2009 07:49 PM
We don't know. Ask support thru chat or something. All I know is it *should* be in warranty cause me and my friends has shipped back many hdds with broken connectors and there hasn't been any problem at all! heck, I even sent back a hdd a few weeks ago with a tiny plastic piece missing from the data connector, no problem at all. It's not like Seagate checks all hdds they get back, they probably verify that the actual hdd is in the box you sent in then dumps the hdd together with all other hdds at the collection point in a big container and ships it away when full. As soon as Seagate can verify that you actually sent in a hdd they send you a new one. I doubt they have time to go thru all packages they receive. I could be wrong tho, just ship it to Seagate and see what happens.. I highly doubt they'll reject you.. can you imagine how many hdds they receive? Just a thought.
RMA it and everything should be fine, best of luck.
01-16-2009 12:50 PM