Barracuda XT, Barracuda, Barracuda Green, DiamondMax and other desktop SATA and IDE drives

[lbbaileyjr]

I bought an HP last month that came with the Barracuda 7200.11 500Gig hard drive.  It has failed and will not power up.  Apparently this has happened to others.  HP is sending me a new replacement drive, but I need to get the data off the bad one.  What are my options?

[Furtif]

Same problem

7200.11 out of service and i need my data

What can we do and how please?

Seagate do not answer my question...

Thank you

[bassi]

This just happened to my harddrive as well, it's a 500GB ST3500320AS. It's about 7 months old. It had windows xp installed and was primarily used to store my files. I've lost about 400GBs worth of information. When it's connected you can feel the vibrations when it's spinning, but it doesnt boot up. The bios doesn't recognize it.

What should my next steps be?

[kwalshx4]

Guys,

Similar discussions are going on in the HP forums.  Below is my reply to a guy who is also suffering from a drive stuck in a "BSY" state on his HP computer:

"I spent a while (again) with Seagate and HP tech support this morning.  If your drive has already locked up, like mine and yours, and it is still under warranty, you have only one option...HP will replace the drive.  If you have any data on the drive that was not backed up, it will be lost unless you pay a data recovery company to wake up the drive.

Seagate is only offering free data recovery on their retail drives.  Once they sell them to OEMs, they are the OEM's problem.  HP is not offering any help with data recovery.

Sorry, but welcome to the club."

[graham.k]

I saw this link posted elsewhere on the Seagate forums, and I wonder if it might be helpful to some of you.

http://www.msfn.org/board/index.php?showtopic=128807

[Furtif]

Hi kwalshx4,

Do you think it's different if our computer is not a HP ?

Does Seagate recovery data for free ?

Thank you!

[kwalshx4]

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Furtif wrote:

Hi kwalshx4,

Do you think it's different if our computer is not a HP ?

Does Seagate recovery data for free ?

Thank you!

---

Furtif,

All I can say is it wouldn't hurt to try and get Seagate to help you. 

My personal experience, all three times I've tried, is that tech support is reading from a script from Seagate that rationalizes why they are not responsible for this problem after they ship the drives to OEMs...yada, yada, yada...I know all that, but it wouldn't hurt if Seagate and the OEMs worked together to do what's right and they may be able to trade current losses for future profits by retaining customers.

I will be calling i365 tomorrow to get a quote on how much they are charging to unbrick drives.  i365's upswing in Barracuda business should help their parent company's losses.

[amanisea]

The best thing to do is

1. Change bios SATA settings

or 

unplug and replug the SATA connectors in a different way

2. If the drive is detected then upgrade firmware.

wait for the pc to be off for more than 1 min after the ugrade (I think this makes a big difference)  

3. If all this does not help go for free data recovery etc

[Furtif]

---

amanisea wrote: 

3. If all this does not help go for free data recovery etc

---

This is my question.

Seagate sold bad hard drives which block personnal datas.

They did'nt talk to the consumers there is a risk losing data.

So now i am angry about that, and i think that they HAVE to recovery data for FREE.

But don't managed yet to know if they do it.

Ps: Sorry for bad english and thank you for your help

[LtColumbo]

I have raised a case, 6 days ago, not even an automated reply, has anybody heard from them regarding that 7200.11 issue ?  or do they ignore everybody ?