Barracuda XT, Barracuda, Barracuda Green, DiamondMax and other desktop SATA and IDE drives

[NightShadeOO7]

I have a Barracuda 7200.9 Model # ST6800974A

While installing it I broke pin one. Can it be fixed or is it possibe to get a new ide connector and swap?

Thank you for your time,

Henry

Message Edited by NightShadeOO7 on 11-30-2007 07:50 AM

[RAsg]

Hello,

Call 1-800-468-3472

Listen to the menu and choose the options for hard drive Warranty. 

Have the drive serial number ready. 

Regards,

[Grinzold]

---

RAsg wrote:

Hello,

Call 1-800-468-3472

Listen to the menu and choose the options for hard drive Warranty. 

Have the drive serial number ready. 

Regards,

---

*BUMP*

What happened now? Did you get a replacement circuit board, or did you have to ship the drive back for a complete replacement? I kinda have the same problem... :-(

I guess I'll have to call that number too.

[UPDATE] I called the number, they asked me to send them a picture of the broken pin (so that it's visible it's not just bent) and it was pretty obvious.

A few hours after I sent the mail, I had an RMA number. The new drive has a "Certified Repaired" label on it but other than that it's identical to the regular drive. Works like a charm too.

Thank you, Seagate!!

Message Edited by Grinzold on 01-07-2008 09:17 AM