Barracuda XT, Barracuda, Barracuda Green, DiamondMax and other desktop SATA and IDE drives

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AlanM
Posts: 6,542
Registered: ‎11-02-2007
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Frequently-Asked Questions related to firmware issues

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‎02-05-2009 01:13 PM - edited ‎06-22-2011 06:36 AM

First and foremost, please remember to make a full backup of any important data before attempting to update firmware on any drive.

 

    1. Q: Do I need to upgrade my hard drive’s firmware?

      A: Please use the model and serial number checker to determine if your drive is affected. See Knowledge Base Article 207931 for instructions on using these utilities.



    1. Q: My hard drive is not showing up in BIOS, what do I do?

      A: This may be related to another problem. Before assuming a firmware upgrade is necessary, please review the troubleshooting tips in Knowledge Base Article 168595 and in our Online Troubleshooter.

 

    1. Q: How do I update the firmware on my external hard drive with a USB connection?

      A: It is not supported or recommended to attempt to update the firmware while connected via a USB, eSATA or FireWire interface. We only recommend the update while connected through a SATA interface.

 

    1. Q: When will there be a firmware update for my hard drive?

      A: Firmware updates are now available. See Knowledge Base Article 207931 for instructions on determining if your drive is affected and if a firmware update is necessary.

 

    1. Q: What if the firmware updating utility doesn't detect my drive while it is connected to a regular SATA controller?

      A: Try switching the controller mode to Enhanced, or IDE, mode and try again. If problems continue, please see answer #3 above or contact Seagate Technical Support for assistance.

 

  1. Q: Can I update the firmware while my drive is connected to a RAID controller?

    A: Customers utilizing RAID architectures incorporating affected products should back up all data content before upgrading drives with the firmware solution. For some arrays firmware upgrades may cause RAID management software to require the array to be rebuilt. Please consult the technical documentation and procedure recommended by the RAID controller manufacturer for your system prior to upgrading any affected product in an array. Please proceed with caution and contact Seagate Technical Support for assistance.
  2. Q: Am I eligible for free data recovery?

    A: Please contact Seagate Technical Support for more information.


Let me also suggest a representative experience of a customer who was found to have a drive that needed a firmware updat....

Message Edited by AlanM on 02-13-2009 05:56 AM
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--If you find a user's post useful, please mark it as an Accepted Solution and/or give it a kudo!

--We turn on ideas. Release the hounds.

Give a hoot. Backup your data on a second storage media.
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