07-06-2012 04:54 PM
I just purchased four lightly used Seagate Barracudas, ST1000DM003. Performance and power usage specs are unreal, and I couldn't wait to install them in my Mac Pro and set them up in a RAID 10.
I installed them and was blown away by the speed, but my awe soon turned to disapointment. The drives are not all the same firmware revision, and so they differ quite a bit in performance, not good for a RAID setup. But hey, no problem, before I bought the drives I made sure that I could upgrade to the latest firmware, detailed here:
All I had to do was download and burn the bootable ISO image, upload the firmware to each drive. Simple. Thanks for supporting Macs, Seagate!
I discovered that the bootable firmware CD I burned is utterly useless in a Mac Pro. It does not recognize any drives. I removed all drives but one Barracuda, and still it does not recognize the drive. It simply reports that there are no drives to update.
So now I have four drives with different (old) firmware versions, and with all the chirping it sounds like a freakin' rookery in my Mac Pro.
Is there some trick to get the firmware update utility working in a Mac Pro, or did I just get punk'd?
07-06-2012 08:06 PM
I successfully updated the firmware on an Intel SSD using Intel's bootable ISO image burned to disk, so the failure of Seagate's firmware update utility is definitely not due to a limitation of the Mac Pro's SATA controller.
I realize that Seagate's Mac support division most likely consists of some guy in a basement with a can of roach killer, but it would be considerate of them to at least note on the firmware update utility download page that it does not support Apple computers.
07-23-2012 08:44 AM
07-23-2012 08:22 PM
If this is Apple's fault, then why was I able to update the firmware on my Intel SSD? Does Intel have a secret stash of magic firmware fairy dust?
Anyways, the only reason this is an issue for me is because Seagate claims on their support site that their bootable ISO image firmware updater supports Intel Macs. If they had not made such a claim, I wouldn't have bought their product and all would be well.
I'd be happy if Seagate would just update their support page to note that Macs are not supported, so other Mac users don't get punk'd like I did.
07-24-2012 08:46 AM
08-02-2012 04:16 PM
No, I can't set the SATA controller to IDE mode on a Mac Pro. That's probably why some people can get the ISO updater to work on older Macs, because their SATA controllers aren't locked in AHCI mode.
I should note that I've updated the firmware on yet another drive in my Mac Pro using a bootable ISO image. This one was a Crucial M4 SSD. So both Intel and Crucial offer bootable ISO images for updating firmware that work perfectly fine on my Mac Pro. It seems pretty clear to me that Seagate are either too lazy or too cheap to pay someone to spend a few days making a bootable ISO firmware updater that will work on all Intel hardware.
I could beg someone with a Windows machine to let me crack their case open to update the firmware, but I'm opposed to going through that hassle based on principle every time Seagate updates their firmware.
Thankfully, I've found a solution. I sold these drives on eBay and will purchase a non-Seagate product. If Seagate ever decide to spend a few days working on a functional bootable ISO firmware updater, I'll happily buy another Seagate drive. Until then, I'm sure they won't miss my business
08-03-2012 10:29 AM