01-22-2009 09:09 AM - edited 01-22-2009 09:11 AM
No one can tell me anything about the status the firmware for stm3500320as will be online?
I asked because 1 of my 2 drives is dead and the other one is also the same one with all my data now on it!
01-22-2009 09:54 AM - edited 01-22-2009 09:54 AM
3 days of waiting for the second firmware and 5 days with no email response!! Its the badest service i have ever had!!
No information for me on phone and email what did they think about their buyers!
Nothing or what??
Will tell everybody i know about how they handle it!
01-22-2009 09:56 AM - edited 01-22-2009 09:57 AM
Yes, I agree, it's really frustrating for those of us who have Maxtor drives. Seagate is obviously prioritizing "Seagate" product and treating "Maxtor" owners as second class citizens. I have four 1TB STM1000340AS Maxtor drives with MX15. One died and was replaced with ST1000340AS with AD14. I have three Maxtors that I'm afraid to use. I pulled them out of one of my servers because they were failing/timing out when used with a HP SmartArray P800 raid controller. This same controller works fine with other drives.
I've already tried putting the SD1A firmware for "ST" drives on to a "STM" Maxtor drive but it doesn't work. I have a total of 12 Seagate drives all under warranty that are affected by this problem. I should have known better than to purchase all of them from one vendor. My next purchase will NOT be a Seagate, I can tell you that.
I suggest we try posting in one of the main threads. Maybe we'll get a better response there.
01-22-2009 10:22 AM - edited 01-22-2009 10:28 AM
Yes as a maxtor buyer i am in the second class if i see how they handled it because for the same seagate model there is a new firmware.What kind of sh.. is this.So seagate what do you think about maxtor users?They have low priority or what?
ST3500320AS is released but STM3500320AS not?Thats so sick!
01-22-2009 10:30 AM
01-22-2009 10:40 AM
so you confirm maxtor customers are second class to seagate customers and we'll be dealt with after all seagate issues have been fixed.
01-22-2009 10:54 AM
Hi AlanM, having worked in Customer Service and IT, I can appreciate how difficult your job is. I think many of us appreciate that at least you are hear trying to give us some information.
However, can you imagine how Maxtor customers are perceiving this? The fact is that Seagate acquired Maxtor, their assets, and their customers. Yes, it may be the case that there are more Seagate drives, but what message does it send to owners of Maxtor products? This isn't the way to handle a merger by saying that customers with Maxtor products have to wait until Seagate issues are dealt with. The next time Seagate acquires a company, the owners of that company's products will know that their issues take a back seat to "real" Seagate customers.
This issue has caused major damage to Seagate's reputation. I don't see anyone at Seagate publicly dealing with this, not in Marketing, or PR or even Tech Support. This issue alone will cost the company millions of dollars in lost sales, but yet no one seems to care. It's a sad day for a company that I have relied on for many years to provide quality products.
01-22-2009 10:59 AM