Hi AlanM, having worked in Customer Service and IT, I can appreciate how difficult your job is. I think many of us appreciate that at least you are hear trying to give us some information.
However, can you imagine how Maxtor customers are perceiving this? The fact is that Seagate acquired Maxtor, their assets, and their customers. Yes, it may be the case that there are more Seagate drives, but what message does it send to owners of Maxtor products? This isn't the way to handle a merger by saying that customers with Maxtor products have to wait until Seagate issues are dealt with. The next time Seagate acquires a company, the owners of that company's products will know that their issues take a back seat to "real" Seagate customers.
This issue has caused major damage to Seagate's reputation. I don't see anyone at Seagate publicly dealing with this, not in Marketing, or PR or even Tech Support. This issue alone will cost the company millions of dollars in lost sales, but yet no one seems to care. It's a sad day for a company that I have relied on for many years to provide quality products.
