Barracuda XT, Barracuda, Barracuda Green, DiamondMax and other desktop SATA and IDE drives

[Sea Gate User]

I have two drives which are CC9C production date 12241 location TK and two newer drive CCH4 production date 12295 Location W. Thenewer drives (especally one of them) is constantly hooter even when all disk are idle. The temperature of the drives after 20 minutes was 37C and 36C for the CC4H drives and 35C and 34C for the CC9C drives. Basically the first drive has temps which indicate FULL load when there is nothing going on.

The drives are connected via rhis cable http://www.scan.co.uk/products/silverstone-cp06-1-to-4-sata-power-adapter-cable-with-capacitor with the hottest drive next to the capacitor. Either the Capacitpor is producing so much heat that its heating the drive next to it or is the drive faulty. It passes HD Sential quick test. Are the newer "modles" designed differently which would reason whay they run hotter? Please advise on what to do

[Cantbecanit]

Those are normal temps for the drive if it has no fan blowing over it, if it has a good 120mm+ fan infront of it expect anything from 22 - 30 to be the norm, 60+ is the worry point. hth

Bet if you look the hottest one is the top one in the stack, heat rises

[Sea Gate User]

Hi unfortunalty they are stacked horizontailly so that theory is out of the widnow. It is very worring because when all four disk are idle the other three are around 32C while the hot drive is like 36C. Any other dieas? No way this can be normal.

[Cantbecanit]

If you have 4 drives in a closed box close together how is the heat to escape.

Which case do you have them mounted in btw?

[fzabkar]

Could we see all the SMART data for each drive? Maybe we will see something that stands out from the others. For example, the temperature attributes include the maxima and minima for the current power cycle, as well as the maxima and maxima over the drive's lifetime. The SpinUp Time attribute may also give us a clue as to whether the hotter drive's spindle bearing is a little tighter than than the others. (???)

BTW, the capacitors merely smooth the ripple on the +12V and +5V supplies. They have absolutely nothing to do with your temperature concerns. In any case, as Cantbecanit says, I wouldn't be too concerned about any temperature below 40C.

Could you also tell us the first three characters of each drive's serial number? This will tell us if there is a difference in the number of platters.

[Sea Gate User]

The CC4H drives are W1F both the same. The CC9C drives are Z1F both the same. I can understand why ALL CC9C drives are different temps from ALL CC4H since as you said the differ in platters/heads etc but the CC4H drives seem to have identical specs from the serial. Hear is the smart data from Both CC4H; the first is from the hotter drive

1,Raw Read Error Rate,6,117,99,OK,0000088CA7C8,0,Enabled
3,Spin Up Time,0,92,92,OK (Always passing),000000000000,0,Enabled
4,Start/Stop Count,20,100,100,OK,000000000027,0,Enabled
5,Reallocated Sectors Count,36,100,100,OK,000000000000,0,Enabled
7,Seek Error Rate,30,60,60,OK,000000107967,0,Enabled
9,Power On Time Count,0,100,100,OK (Always passing),000000000095,0,Enabled
10,Spin Retry Count,97,100,100,OK,000000000000,0,Enabled
12,Drive Power Cycle Count,20,100,100,OK,000000000025,0,Enabled
183,Vendor-specific,0,100,100,OK (Always passing),000000000000,0,Enabled
184,End-to-End Error Count,99,100,100,OK,000000000000,0,Enabled
187,Reported Uncorrectable Errors,0,100,100,OK (Always passing),000000000000,0,Enabled
188,Command Timeout,0,100,100,OK (Always passing),000000000000,0,Enabled
189,High Fly Writes,0,100,100,OK (Always passing),000000000000,0,Enabled
190,Airflow Temperature,45,63,60,OK,000028180025,0,Enabled
191,G-Sense Error Rate,0,100,100,OK (Always passing),000000000000,0,Enabled
192,Power off Retract Cycle Count,0,100,100,OK (Always passing),00000000000C,0,Enabled
193,Load/Unload Cycle Count,0,100,100,OK (Always passing),0000000002CA,0,Enabled
194,Disk Temperature,0,37,40,OK (Always passing),001600000025,0,Enabled
197,Current Pending Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
198,Off-Line Uncorrectable Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
199,Ultra ATA CRC Error Count,0,200,200,OK (Always passing),000000000000,0,Enabled
240,Head Flying Hours,0,100,253,OK (Always passing),24B20000006B,0,Enabled
241,Total LBA Written,0,100,253,OK (Always passing),0BFF8274B8BB,0,Enabled
242,Total LBA Read,0,100,253,OK (Always passing),04EB92682F46,0,Enabled

1,Raw Read Error Rate,6,117,99,OK,00000881D858,0,Enabled
3,Spin Up Time,0,92,92,OK (Always passing),000000000000,0,Enabled
4,Start/Stop Count,20,100,100,OK,000000000026,0,Enabled
5,Reallocated Sectors Count,36,100,100,OK,000000000000,0,Enabled
7,Seek Error Rate,30,100,253,OK,000000091A2F,0,Enabled
9,Power On Time Count,0,100,100,OK (Always passing),000000000095,0,Enabled
10,Spin Retry Count,97,100,100,OK,000000000000,0,Enabled
12,Drive Power Cycle Count,20,100,100,OK,000000000025,0,Enabled
183,Vendor-specific,0,100,100,OK (Always passing),000000000000,0,Enabled
184,End-to-End Error Count,99,100,100,OK,000000000000,0,Enabled
187,Reported Uncorrectable Errors,0,100,100,OK (Always passing),000000000000,0,Enabled
188,Command Timeout,0,100,100,OK (Always passing),000000000000,0,Enabled
189,High Fly Writes,0,100,100,OK (Always passing),000000000000,0,Enabled
190,Airflow Temperature,45,66,61,OK,000027190022,0,Enabled
191,G-Sense Error Rate,0,100,100,OK (Always passing),000000000000,0,Enabled
192,Power off Retract Cycle Count,0,100,100,OK (Always passing),00000000000E,0,Enabled
193,Load/Unload Cycle Count,0,100,100,OK (Always passing),0000000002D6,0,Enabled
194,Disk Temperature,0,34,40,OK (Always passing),001600000022,0,Enabled
197,Current Pending Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
198,Off-Line Uncorrectable Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
199,Ultra ATA CRC Error Count,0,200,200,OK (Always passing),000000000000,0,Enabled
240,Head Flying Hours,0,100,253,OK (Always passing),1F9900000067,0,Enabled
241,Total LBA Written,0,100,253,OK (Always passing),0905AF08D342,0,Enabled
242,Total LBA Read,0,100,253,OK (Always passing),09ED7ADBF414,0,Enabled

These are from the CC9C drives

1,Raw Read Error Rate,6,112,99,OK,000002DD2050,0,Enabled
3,Spin Up Time,0,92,92,OK (Always passing),000000000000,0,Enabled
4,Start/Stop Count,20,100,100,OK,0000000000C8,0,Enabled
5,Reallocated Sectors Count,36,100,100,OK,000000000000,0,Enabled
7,Seek Error Rate,30,69,60,OK,00000074E8D0,0,Enabled
9,Power On Time Count,0,99,99,OK (Always passing),000000000681,0,Enabled
10,Spin Retry Count,97,100,100,OK,000000000000,0,Enabled
12,Drive Power Cycle Count,20,100,100,OK,0000000000BE,0,Enabled
183,Vendor-specific,0,95,95,OK (Always passing),000000000005,0,Enabled
184,End-to-End Error Count,99,100,100,OK,000000000000,0,Enabled
187,Reported Uncorrectable Errors,0,100,100,OK (Always passing),000000000000,0,Enabled
188,Command Timeout,0,100,100,OK (Always passing),000000000000,0,Enabled
189,High Fly Writes,0,100,100,OK (Always passing),000000000000,0,Enabled
190,Airflow Temperature,45,67,57,OK,000022180021,0,Enabled
191,G-Sense Error Rate,0,100,100,OK (Always passing),000000000000,0,Enabled
192,Power off Retract Cycle Count,0,100,100,OK (Always passing),00000000004B,0,Enabled
193,Load/Unload Cycle Count,0,97,97,OK (Always passing),00000000178B,0,Enabled
194,Disk Temperature,0,33,43,OK (Always passing),000F00000021,0,Enabled
197,Current Pending Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
198,Off-Line Uncorrectable Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
199,Ultra ATA CRC Error Count,0,200,200,OK (Always passing),000000000000,0,Enabled
240,Head Flying Hours,0,100,253,OK (Always passing),0C83000004D5,0,Enabled
241,Total LBA Written,0,100,253,OK (Always passing),309F7A2A80D9,0,Enabled
242,Total LBA Read,0,100,253,OK (Always passing),6E1752BE0FCD,0,Enabled

1,Raw Read Error Rate,6,118,99,OK,00000A03E4F0,0,Enabled
3,Spin Up Time,0,92,92,OK (Always passing),000000000000,0,Enabled
4,Start/Stop Count,20,100,100,OK,0000000000C3,0,Enabled
5,Reallocated Sectors Count,36,100,100,OK,000000000000,0,Enabled
7,Seek Error Rate,30,75,60,OK,0000023BF9EC,0,Enabled
9,Power On Time Count,0,97,97,OK (Always passing),000000000B57,0,Enabled
10,Spin Retry Count,97,100,100,OK,000000000000,0,Enabled
12,Drive Power Cycle Count,20,100,100,OK,000000000098,0,Enabled
183,Vendor-specific,0,100,100,OK (Always passing),000000000000,0,Enabled
184,End-to-End Error Count,99,100,100,OK,000000000000,0,Enabled
187,Reported Uncorrectable Errors,0,100,100,OK (Always passing),000000000000,0,Enabled
188,Command Timeout,0,100,99,OK (Always passing),000000000001,0,Enabled
189,High Fly Writes,0,100,100,OK (Always passing),000000000000,0,Enabled
190,Airflow Temperature,45,68,63,OK,000022180020,0,Enabled
191,G-Sense Error Rate,0,100,100,OK (Always passing),000000000000,0,Enabled
192,Power off Retract Cycle Count,0,100,100,OK (Always passing),00000000002C,0,Enabled
193,Load/Unload Cycle Count,0,97,97,OK (Always passing),000000001D2E,0,Enabled
194,Disk Temperature,0,32,40,OK (Always passing),001100000020,0,Enabled
197,Current Pending Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
198,Off-Line Uncorrectable Sector Count,0,100,100,OK (Always passing),000000000000,0,Enabled
199,Ultra ATA CRC Error Count,0,200,200,OK (Always passing),000000000000,0,Enabled
240,Head Flying Hours,0,100,253,OK (Always passing),851D000009E3,0,Enabled
241,Total LBA Written,0,100,253,OK (Always passing),4E053A0CF306,0,Enabled
242,Total LBA Read,0,100,253,OK (Always passing),DA27DB9C1789,0,Enabled

[fzabkar]

This latest version of the CC9D update appears to have been available since May. It is evident that nobody has been able to apply it successfully in the 2 months since then. This raises some rather obvious questions. How many customers are aware that an update exists? Does anyone care that the update doesn't work? Is Seagate aware that there is a bug?

In your case I would contact Seagate's Tech Support and explain your situation. Perhaps they will refer the problem to Engineering on your behalf. There is a current thread in the Momentus forum which demonstrates that Seagate do take such matters seriously, and they do work closely with customers when there is a genuine, identifiable, and reproducible problem.

I can't answer your Device Manager question, though. That said, your other thread (http://forums.seagate.com/t5/Barracuda-XT-Barracuda-Barracuda/One-of-four-ST3000DM001-3TB-drives-con... would suggest that your drives' autoparking is not overly aggressive.

9,Power On Time Count,0,100,100,OK (Always passing),000000000095,0,Enabled
193,Load/Unload Cycle Count,0,100,100,OK (Always passing),0000000002CA,0,Enabled

0x95 x 60 / 0x2CA = 12.5 minutes

9,Power On Time Count,0,100,100,OK (Always passing),000000000095,0,Enabled
193,Load/Unload Cycle Count,0,100,100,OK (Always passing),0000000002D6,0,Enabled

0x95 x 60 / 0x2D6 = 12.3 minutes

9,Power On Time Count,0,99,99,OK (Always passing),000000000681,0,Enabled
193,Load/Unload Cycle Count,0,97,97,OK (Always passing),00000000178B,0,Enabled

0x681 x 60 / 0x178B = 16.6 minutes

9,Power On Time Count,0,97,97,OK (Always passing),000000000B57,0,Enabled
193,Load/Unload Cycle Count,0,97,97,OK (Always passing),000000001D2E,0,Enabled

0xB57 x 60 / 0x1D2E = 23.3 minutes

If you wish to disable APM altogether, you could use a utility such as hdparm and install an appropriate BAT or CMD file in your Startup group. Hdparm would then automatically disable APM at each bootup, after which it would terminate and exit.

[Sea Gate User]

1) Hi you posed the same answer to both by threads; its rellivant to the other one but not this one. The hottest drive is NOT CC9C/D so did you notice any smart info to gauge whey just ONE of the CCH4 drives is constantly hotter; right now one CC4h drive is 35C the other is 39C and they are right next to each other with only average load?

2) could you tell me how to do this CMD tweak to get crystal disk info to diable APM automatically please?

3) You said i should contact segate dfirectly how should i do this? Thanks again for your help

[fzabkar]

Sorry, I answered the wrong thread. Could one of the moderators please delete my last reply?

To answer your questions ...

(1) AIUI, the Z1F and W1F drives all have 3 platters. That's what the "F" denotes. Furthermore, all the SpinUp Times are identical, so that would suggest that the bearings and spindle motors are not responsible for the temperature differences.

As for the SMART temperature data, the first thing to note is that the Airflow Temperature attribute is actually a misnomer. It should more properly be referred to as 100 - Temperature.

The second thing is that the raw data appear to consist of several hexadecimal components. For example, the number 0x000028180025 can be considered to be made up of 0x28 (= 40C), 0x18 (= 24C), and 0x25 (= 37C). My guess is that these figures represent the maximum, minimum, and current temperatures for the present power cycle. Similarly, the figure of 0x16 in the raw value of the Disk Temperature appears to reflect a lowest historical temperature of 22C. I could be wrong, though.

Anyway, I have collated your data as follows:

190,Airflow Temperature,45,63,60,OK,000028180025,0,Enabled
194,Disk Temperature,0,37,40,OK (Always passing),001600000025,0,Enabled
37C 40C - 40C 24C 37C
37C 40C - 22C 37C



190,Airflow Temperature,45,66,61,OK,000027190022,0,Enabled
194,Disk Temperature,0,34,40,OK (Always passing),001600000022,0,Enabled

34C 39C - 39C 25C 34C
34C 40C - 22C 34C



190,Airflow Temperature,45,67,57,OK,000022180021,0,Enabled
194,Disk Temperature,0,33,43,OK (Always passing),000F00000021,0,Enabled

33C 43C - 34C 24C 33C
33C 43C - 15C 33C



190,Airflow Temperature,45,68,63,OK,000022180020,0,Enabled
194,Disk Temperature,0,32,40,OK (Always passing),001100000020,0,Enabled

32C 37C - 34C 24C 32C
32C 40C - 17C 32C

ISTM that the first two drives have similar temperature maxima, and the third drive appears to have recorded the highest historical temperature (43C). So I'm not sure what you can really say about your SMART data.

That said, some models maintain a historical temperature log over the lifetime of the drive. A tool such as smartctl (smartmontools) can display this log in graphical format.



(2) I don't know if CrystalDiskInfo has a command-line version, so it may not be possible to use it to automatically set the APM value. OTOH, it should be possible to use hdparm to do this.

To this end you could create a filed called APM_off.cmd, say, and place it in your Windows StartUp group.

This file would contain the following line:

hdparm -B 255 /dev/ice

where "ice" should be replaced with "sda" or "sdb" or whichever device name is appropriate for your target drive.



(3) I haven't had to contact Seagate's Tech Support in recent times, but here is the "Contact Us" page:

http://www.seagate.com/about/contact-us/technical-support/