10-25-2008 04:55 PM
10-26-2008 11:33 AM
10-26-2008 06:58 PM
10-26-2008 07:23 PM
My observations (for setting up a test to reproduce the problem)...
1) The problem only happens on a cache-flush command - make sure the test forces a "sync" as part of the test.
2) The problem does not occur when you run sustained read or write operations - I was able to copy 500GB between two of these drives without issue (two different Linux machines, network transfer, ~50MB/s transfer speed).
On the other hand I can trigger the symptom relativly quickly watching 1MB/s video plus downloading a file at say 100kB/s
In one case I was able to reproduce the problem doing nothing more than an internet download (slow ~100kB/s write to disk).
10-27-2008 12:35 AM
Has there been no official response from Seagate? Even an acknowledgement that there is a problem would be appreciated.
I now have two drives with this problem. I would be really sad to have to replace them with three 1TB drives instead.
10-27-2008 02:40 AM
10-27-2008 07:33 AM
10-27-2008 12:43 PM
Have just had an online chat with support, and the guy I talked to was not aware of any issues. He said he will look further into it and mail me any updated information. I must say that it didn't sound promising. I'm about a day away from sending them back.
10-27-2008 03:45 PM
asfinally I was able to submit an email via the webpage.
I did not choose "Compatiblity" problem now, but another select there (sorry can't remeber which).
I really do hope that support will act on this request. but now Ive submited it, I also pasted the link to this thread in the support request.
Earlier today I tried to call the phone number for the european support 00.800.4732.4283 this number did not work, I figured that the US has 1800-numbers and added a 1 in front of 800 that gave me a phonesexline! doh!
I am amased how bad the support page is.
my window to return the disks to the shop is getting smaller and smaller, i guess I cant return the passing this wednesday.