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Regular Visitor
mhob
Posts: 5
Registered: ‎02-18-2009
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RAID Drives degrade and drop out on Intel ICH9R

I have (2x)Maxtor Maxline Pro 500GB 7H500F0, and (2x)Maxtor Diamondmax 21 320GB STM3320620AS.  My motherboard is a Gigabyte GA-EX38-DQ6 with Intel ICH9R RAID. O/S is Vista x64. All of the drives will randomly drop out of the RAID-1 arrays whenever there is a lot of activity on them. Even if I do a DEFRAG, there is a 50% chance one drive will drop out.Then I have to do a rebuild which takes a long time!

 

 I am running latest Intel Matrix Storage Manager and driver. Is there a firmware update to allow these drives to work better with RAID?

Regular Visitor
mhob
Posts: 5
Registered: ‎02-18-2009
0

Re: RAID Drives degrade and drop out on Intel ICH9R

35 views and no response? Any Seagate representative or developer here that could answer my questions?

 

Does Seagate have any "RAID edition" drives and do they work with Intel ICH9R "softRAID"?

 

Megabyte
noegruts
Posts: 65
Registered: ‎12-03-2007
0

Re: RAID Drives degrade and drop out on Intel ICH9R

Seagate basically doesn't answer questions here.  The official answer is "call support".
Megabyte
graham.k
Posts: 187
Registered: ‎02-18-2009
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Re: RAID Drives degrade and drop out on Intel ICH9R

You could rule out the possibility of a software problem by accessing the drives under a different OS -- for example, UBCD4WIN (i.e. XP) or one of the many excellent Linux LiveCD distros.

 

Aside from that, I have a few possible ideas.

 

  • Make sure nothing is overclocked.
  • Run memory tests, and/or try running with fewer memory modules.
  • Try running with only one pair of drives (the other two powered off).
  • Any peripherals or PCI(-e) cards that you can try running without?
  • Do you have another graphics card that you can try?
  • How good is your power supply? I once built a system in an Antec Sonata 2 with 450W PS, and spent weeks swapping hardware and trying to figure out why my system would freeze randomly. Swapping in a 400W Enermax PS fixed the problem.
  • Does your motherboard have its latest BIOS installed?


Good luck. Intermittent/random problems are a real pain to diagnose.

 

-- graham

Kilobyte
ModProbe
Posts: 27
Registered: ‎01-29-2009
0

Re: RAID Drives degrade and drop out on Intel ICH9R

Same problem like me... and others

 

http://forums.seagate.com/stx/board/message?board.id=ata_drives&view=by_date_ascending&message.id=10279#M10279

 

No response from Seagate support... have to wait...

Regular Visitor
mhob
Posts: 5
Registered: ‎02-18-2009
0

Re: RAID Drives degrade and drop out on Intel ICH9R

Well according to Seagates tool, these drives are not affected with the firmware problem of the 7200.11 drives. I know it's not just a Vista problem, because I used to have XP on the 320GB, and they would drop. The 500GB used to be in an external Sans Digital enclosure RAID-1. But they would drop out periodically. There has never been any FW updates for these drives either and each pair have the same FW.

 

1. Tried different sata cables and a known-good power supply I had laying around.

2. Tried older Intel Matrix Manager and older drivers.

3.  Took all PCI cards out except for PCI-e video.

4. Ran memory test last week, all memory good.

5. Ran Prime95 last week for 24 hours, CPU is stable.

6.  Fresh install of Vista x64.

 

Only thing I haven't tried is setting the jumper on the drives to limit to 1.5gb transfer rate. But then again, why should I have to do that?

After fresh install of Vista, I start defrag with PerfectDisk 10, and one drive dropped. I rebuilt the array and is now up. But I can't waste any more time with these drives. I'm going to Fry's tomorrow to buy different drives. They have 30 day return policy, so if anything goes wrong I can take them back for full refund.

 

But I have to say, that I think Seagate needs to do tests on these Maxtor drives too. Their FW issue may affect a larger batch of drives than what they first realized. I'll let you know how it goes when I get the new drives up and running.

 

 

Regular Visitor
mhob
Posts: 5
Registered: ‎02-18-2009
0

Re: RAID Drives degrade and drop out on Intel ICH9R

Just noticed on Newegg, that someone has posted a review saying the 500GB has known issues running at 3Gb/s. But where he get that information? Is it documented anywhere? I guess I could try tonight, to put all my drives at 1.5Gb/s.

 

JoelKatz post on Newegg
Regular Visitor
mhob
Posts: 5
Registered: ‎02-18-2009
0

Re: RAID Drives degrade and drop out on Intel ICH9R

I moved jumper on all drives to 1.5Gb/s setting. One drive dropped out of RAID-1 when I started defrag. I'm off to get different drives now.