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Byte
McCartyRL
Posts: 11
Registered: ‎01-20-2009
0

Reliability issue

 I've used Seagate drives for a long time. However over the past 2 years I have had to RMA 3 different products. Recently a less than 6 months old 1.5 Terabyte drive is having issues. WIth very little use it has already reallocated 72 sectors. It frequently seems to go offline and click a few times before returning to service. I've run both Seatools (Windows + DOS) and it passes both long and short tests. My problem is I basically don't trust the drive. While it doesn't qualify for RMA (yet), I don't really like having a marginal drive in my system. I need my computer to be reliable and regardless of testing I just don't trust this drive. What do you do in this case - replace with a different vendor and just put the drive in storage. What and when would you ever want to use a drive with that many reallocated sectors.

 For now I've switched the drive out and just put a "Suspect" sticker on it. Not looking for any answers just posting to vent at having a new drive become defective so quickly after being put in service.

Byte
McCartyRL
Posts: 11
Registered: ‎01-20-2009
0

Re: Reliability issue

Since my original post, I've now lost another Seagate 1.0 Terabyte drive. That makes 2 drives in less than 5 days that have failed.

 

Byte
McCartyRL
Posts: 11
Registered: ‎01-20-2009
0

Re: Reliability issue

Question, the 2nd drive that I mentioned failed Seatools. The drive is itself a recertified replacement.

Can you RMA an RMA drive ? How long does the original warranty extend to RMA drives ?

Gigabyte
Hammey
Posts: 121
Registered: ‎07-15-2011
0

Re: Reliability issue

Hi yes you can RMA a RMA drive. The warranty from the old drive continues so if you have had it 2 years on a 3 year warranty your RMA drive would have 1 year left on it.