Barracuda XT, Barracuda, Barracuda Green, DiamondMax and other desktop SATA and IDE drives

[Shadow]

I have been using a Seagate SATA HDD, model ST3500630AS, from the past 1 and half months by Hot plugging to my system using a PCI based SATA HDD controller. It was working fine until now.

Yesterday, when I was hot plugging to my system, the system shut down & I smelt some burnt smell. I removed the HDD & checked it. The power cable seems to have burnt off at the HDD power slot. Also I turned the HDD to check if something has happened to the PCB. A IC/diode/transistor seems to have been burnt down.

I wanted to know the following:

* Firstly, Will the warranty be valid ? Can the drive be replaced ?
* Secondly, whether the HDD can be repaired ?
* If repair is possible, will the data be safe ?

I am mainly concerned about the recovery of the data in the HDD.

FYI, I am using an assembled computer having the following configuration: motherboard ASUS CUSI-FX, Pentium Celeron 766Mhz, 766MB RAM & 380W SMPS. Also using PATA HDD which are working fine.

[TRoss]

Hello Shadow,

This forum is typically for peer to peer answers.

For this type of information you should always contact Seagate directly.

Since I was passing through I will be glad to answer the questions.

1) If the drive is still under warranty yes it should.

2) Seagate does not repair drives. We replace them under warranty.

3) Same as 2.

You might check into data recovery services if the data is valuable. Click HERE

[Shadow]

Sorry for the delay in the reply.

I had actually sent a Mail to the Seagate Support services. But didn't get any reply from them.
That's why I posted on the forum.

I do have one more query.

If I get the HDD repaired & Data recovered from a 3rd Party,
Will the Warranty be Void ? And can I replace the HDD after that ?


Thanks TRoss for you reply & answering to the queries.
Also, Really appreciate your work on the Forum.