04-16-2011 03:42 PM
You are absolutely right! I do understand this maybe isn't an easy 'bug' to find but the least they can do is tell us they're looking into it and ask us for extra information about the hardware that is in our systeem, the operating system we use, ...
In my opinion there are too many failures with this drive to say 'there's no problem at all'. They only told me it's not the same problem as the 7200.11 firmware problem.
04-18-2011 12:10 PM
Going to CC32 will not solve your problem. I had mine for a month using CC32 then it started disappearing for no reason. The only benefit CC32 has is that a reboot will allow the drive to be detected again. It then starts to disappear from Disk Manager daily.
04-25-2011 04:15 AM
Ditto for everyone else my drive died today, over 1TB of data lost. They obviously are not listening to anyone there must be thousands of these drives failing around the world.
My suggestion is to let anyone know who will listen NOT to purchase any Seagate drives whatsoever. This is the first hard drive I have had fail in over 25 years of computing and obviously Seagate does not care otherwise would have come up with a solution!
04-25-2011 04:43 AM
Firmware is CC31, All of the solutions require a firmware update, but that is useless if the BIOS does not detect the drive. By the way I only noticed I had a problem when the computer would not boot up, when I disconnected this drive the computer booted fine.
04-25-2011 04:59 AM
Yup yup... still waiting for the possible fix. So far I have managed to inform 27ppl / 36 HDDs not to buy this one, and counting... I really hope SG will do something about the datalost / comes up with a solution for fixing the problem so I can do it myself :/
04-25-2011 07:39 AM - edited 04-25-2011 07:42 AM
I can understand your anger over data-loss; it's happened to me in the past. Redundancy is the only solution, since all brands fail.
For those of you seeking to punish Seagate, have you considered actually helping them solve the problem???
Of all the people complaining here, fewer than 10 actually posted their drive info. Those claiming to have purchased them in quantity included absolutely no information on which lot their drives came from or how they were used.
These forums could actually help drive-buyers, but you are just using them to complain!
Seagate sells more than 50M drives per quarter. If the 2GB Green sold 100K units, then the published failure rate predicts over 300 failures. We have seen maybe 20 unique complaints here. If they sold 1M units, then there should be over 3000 failures under perfectly normal circumstances.
Having read this thread for my own education, I'm still going to buy 1 or two of these drives for great value. Using redundancy, I can make use of Seagate's RMA service without losing my precious data.
If you are upset about what happened, help other buyers and include your drive's info!!!!!
(part #, batch #, OS, controller/chipset, RAID?)
04-25-2011 02:44 PM - last edited on 04-26-2011 08:26 AM by AlanM
ST2000DL003, FW31 - today I figured out OS stop loading and after reset drive was not detected anymore at BIOS. - 2TB of data went to Seagates heck:-( I just tried searching for solution and I saw I bought useless piece of shoot - like 1-2 pieces 7200.12 500 GB or Barracuda ES 320 GB what has now many SMART errors.As 320 GB is over 3 years of warranty and next 2 years of extended warranty is USELESS because of ship cost to Seagate and exchange policy (mean you get refurbished piece of shoot so many times, that it will cost more like new faster drive with higher capacity),I tried flash tools with firmware 32, but if drive is not detected, then it is useless as support of Seagate what say by this forum "there are NO firmware problems" on this drive. ... By all those knowledge I will not buy ANY Seagate product anymore and will recommend this to all possible buyers.
(Edited out serial number for privacy purposes.)
04-25-2011 08:55 PM
We are helping other people by recommending that they do not buy these drives, we are speaking from experience and there has been plenty of advice given to Seagate but very little in the way of solutions. Yes I should have data redundancy, but I would expect the drive to last longer than 2 months, even before I could set up my back ups.
As for your failure rates, the people posting here would be a minority as most people would not bother complaining instead they would just throw the drives out, so the actual failure rate would be a lot higher. Remember the law of retail it's not the one person who complains it's the twenty who do not complain that you lose.
As I said I have 13 hard drives of which one was Seagate and it is the ONLY hard drive to fail in over 25 years of computing.
We need Seagate to respond and not be deafened by their silence.