07-10-2012 06:16 AM
My new ST2000DM001, hang on bios boot screen only if i restart the computer. If i shutdown and startup the computer, it work like a charm. Firmware is updated to the lates one (CC4H)
How can i fix this issue?
07-10-2012 09:33 AM
Have you ran any diagnostic software on the drive such as our Seatools for DOS or ran a CHDSK? I would run those to make sure the drive is okay. Also, check the cables. In case you do not have our Seatools for DOS program, here is a download link. You will need to burn the file to CD and then boot to the CD.
On that link, go under the download tab, select your Operating System, and then download the program.
Let us us know if you have any other questions.
07-11-2012 02:17 AM
I've run Seatools for DOS from CD and no errors detected.
I've check cable and tried to connect the disk to another sata port on the motherboard, i've also format the drive, but with the same problem.
07-15-2012 03:32 AM
07-19-2012 03:14 AM
I've tried to attach the hard disk to an external sata card (Asus U3S6 - chipset Marvell SE9123) of my friend and the issue doesn't appear.
The system hang only if i attach the drive to the motherboard sata connectors, which use nForce4 SLI chipset and Silicon Image 3132 chip (happens with both chip).
I don't want to buy an external sata card for use this hard disk, because i've many sata connectors empty on my motherboard.
Please Seagate FIX this issue, which happens only with your hard disks.
07-19-2012 10:05 PM
Do not be fooled, nor to waste time with firmware updates or changes to APM. If you have warranty return it and send you other than this 100%.
If you buy a new car, the seller can not tell you to change the parameters of the car, so that the engine sound better! you understand?
07-26-2012 06:33 AM
07-27-2012 01:00 PM
I have the exact same issue with a ST2000DM001 drive on an ASUS motherboard with an nForce4 SLI chipset (A8N32SLI-Deluxe). The drive is only recognized by the BIOS when the computer is turned on from a power off state. It is not detected by the BIOS on a reboot. Turning the computer off after it is not detected and then turning it back on results in the drive reappearing. I returned the drive for a direct replacement in the hopes that it was defective. Unfortunately the second drive exhibited the exact same behaviour.
Both drives were updated to the CC4H firmware and the motherboard firmware is updated to the most recent version. Both drives are recognized by the BIOS during a reboot when installed in another non-nForce4 SLI computer. And both drives passed all Seatool tests on that computer. I have not run Seatool tests on the nForce4 SLI computer as I do not have an optical disk drive installed in it and it is not running Windows. I found posts in forums at other locations as far back as 2010 identifying the same issue on this motherboard. So I do not expect Seagate is going to release a firmware update to fix the problem anytime soon.
I should also note that I have 2 other 2TB green Seagate drives installed in the problem machine that work perfectly fine. It is only the ST2000DM001 model that I am having an issue with.