My ST31000528AS drive currently has firmware CC37 and I would like to upgrade to CC48. However when I run the windows utility, it reboots my computer and nothing much happens. All I get is a screen that warns me not to interrupt the computer, and then says "Please press 'c' to go back to Windows/Linux OS".
I see no error message, no progress meter, no nothing. When I run my serial number 9VP1PFNW through the serial number web checker, it says "No download available for this serial number." I'm confused what this means. I thought all drives should be running the latest firmware? Should I force the firmware upgrade or leave it as is?
