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Regular Visitor
ccc---
Posts: 5
Registered: ‎03-20-2011
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ST31500341AS: strange sound "tac ... tac"

My ST31500341AS is only two weeks old and makes strange sounds from time to time. It sounds like "tac ... tac" and appears at random times. I am pretty scared, because there are loads of programs and data on the disk. If there is a problem on the disk and I would have to transfer all data to an other drive and install the OS and all programs there again, that would cost me a lot of time. Anyone knows what that could be?
Kilobyte
iautotron
Posts: 11
Registered: ‎01-31-2010
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Re: ST31500341AS: strange sound "tac ... tac"

[ Edited ]

Is this possibly the sound you're hearing (Sample #1)?

 

http://www.dataclinic.co.uk/western-digital-wd400eb-noisy.wav

 

or, how about this one (Sample #2):

 

http://www.dataclinic.co.uk/wd250jb.wav

 

:smileyhappy:

Regular Visitor
ccc---
Posts: 5
Registered: ‎03-20-2011
0

Re: ST31500341AS: strange sound "tac ... tac"

Definitely not like sample 1. It's more like sample 2, but also not exact. The harddisk makes a "tac" when I shut the computer down, probably moving the HDD head to a landing zone. Since yesterday it makes the same noise while running, but not a single "tac", but "tac ... tac". I am quite scared ...
Regular Visitor
ccc---
Posts: 5
Registered: ‎03-20-2011
0

Re: ST31500341AS: strange sound "tac ... tac"

Btw, "drive detect" says: Drive Name: ST31500341AS Serial Number: 9VS4QT2Z Revision: CC1H The serial check says that there is no update available for this serial number, no action required ...
Regular Visitor
ccc---
Posts: 5
Registered: ‎03-20-2011
0

Re: ST31500341AS: strange sound "tac ... tac"

Noone else with the same problem? :-(
Regular Visitor
ccc---
Posts: 5
Registered: ‎03-20-2011
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Re: ST31500341AS: strange sound "tac ... tac"

Unfortunately I STILL have the problem with the clicking sounds. They appear sometimes more often, sometimes not so often. Also, when the harddisk is making those clicking sounds and I watch for example a movie from the harddisk, the movie freezes for a few seconds. When the clicking sounds stop, the movie continues. That is VERY annoying and I am very disappointed about this Seagate hard disk so far ...
Yottabyte
Cantbecanit
Posts: 3,629
Registered: ‎03-05-2009
0

Re: ST31500341AS: strange sound "tac ... tac"

If it's not power related I would back it up and get it swapped out, as it's only two weeks old I would take it back to the re-seller rather than RMA it, that way you should get a brand new drive in exchange, so open up the case and if your PSU has no known name on it and under 450w replace that first as anything below that is pushing it with modern PC component's, you only need a dying rail and this will happen, also the drive will be degrading all the time if you run it underpowered, hth.

========================================================

DOING ANYTHING I HAVE SUGGESTED IS AT YOUR OWN RISK, NEITHER I NOR SEAGATE TAKE ANY RESPONSIBILITY, IT'S YOUR CHOICE TO DO WHAT YOU FEEL IS BEST FOR YOU
Regular Visitor
r3lu84
Posts: 5
Registered: ‎07-04-2011
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Re: ST31500341AS: strange sound "tac ... tac"

 

I have two identical hard drives of this tipe ST31500341AS, about 2.5 years old.

 

They both have firmware SD1B and worked fine until now. One of them started clicking, at first only once every few minutes, but eventually got worse and got to a continuous clicking about once every two seconds.

 

The second drive did the same thing two weeks later, threatening to lose all my data, including what i managed to salvage from the other drive.

 

I found a solution to this problem completely by accident, when I was handling with my bare hands one of the hard drives, WHILE IT WAS POWERD ON.

I discovered that touching the bare circuit board with my fingers caused the write heads inside the hard drive to go all crazy, emitting loud clicking sounds and high pitched sounds. After playing around with my fingers on the circuit board for a few seconds, I found that when a leaved it alone the drive immediately stopped clicking and began working normally again. After a full format I found no bad sectors and the overall performance is great. Since then I copied almost 1.4 TB of data back to the drive and everything works fine, not a single click since.

I have done the exact same thing with my second drive and it worked like a miracle, although I must admit that I had to repeat the circuit board massaging routine 4 or 5 times until the clicking stopped completely and performance returned to what it was before. For a while I was still getting occasional clicking and decreased transfer rates, but eventually it all gone away.

Perhaps one of the forum moderators can report this to the tech support. Maybe this is some weird firmware  bug, and not an actual hardware failure.

I just cant explain how two identical hard disks can possibly come back from the dead like that.

Yottabyte
Cantbecanit
Posts: 3,629
Registered: ‎03-05-2009
0

Re: ST31500341AS: strange sound "tac ... tac"

It could be you had a loose sata lead, and when you took them out to test you then made a proper connection again, if it made the screech sounds the disk isn't going to be 100% anymore, it's the same principal as when you scratch a record, everything in that scratch is physically removed from existance.

========================================================

DOING ANYTHING I HAVE SUGGESTED IS AT YOUR OWN RISK, NEITHER I NOR SEAGATE TAKE ANY RESPONSIBILITY, IT'S YOUR CHOICE TO DO WHAT YOU FEEL IS BEST FOR YOU
Regular Visitor
r3lu84
Posts: 5
Registered: ‎07-04-2011
0

Re: ST31500341AS: strange sound "tac ... tac"

Neah, I had the same problems with two hard drives. I connected them many times and with different power connectors/SATA cables. The problems went away only after i fiddled with the PCB. Whatever was  wrong with them went away then. It dosent look like any major damage happened. Like  i said before, both of them were formated and returned 0 bad sectors.

 

Just to be safe I bought another hard drive and copied all my data there. Now I`ll just have to wait and see if they last thru the months ahead.