Barracuda XT, Barracuda, Barracuda Green, DiamondMax and other desktop SATA and IDE drives

[Spiderhip]

Good Evening

I'm a owner of ST3500320AS model Barracuda 7200,11 harddisk.

I bought and started to use it on 11.2008 date. Yesterday I shut down my pc as usually, and when I wake up in the morning today I saw system boot failure error. I had lots of important data on it. I had my past on it. My pictures, my writings, my customer datas etc.

As I searched on the internet about this failure/error I releaized that It's all about seagate. It seems lots of same model owners had this problem and It seems segate did nothing about it. And so the owners.

[Edited per the community rules and regulations.] By the way I wonder that what will seagate going to tell about my problem's solution. I still have my warranty , they may freely change my harddisk with same new one, I'm not sure about it, I didn't talk with my seller yet but It's also not important. The important think is my datas.

I hope there is a solution about this problem. If any seagate authorizer write anything to here I will be appriciated.

Thank You

Ramazan Doğan Eray

[jtalusik]

 [Edited per the community rules and regulations.] consider this. I had the same problem Saturday morning. These drives, from what I am able to determine, are notorious for this issue, it called brickiing, but it is from the firmware. Seagate did fix it, they release updated frimware, but you can't expect Seagate to tell you about this problem unless you told them you had one. I would contact support and there is a chance that they will recover all the data for you.

[Spiderhip]

But they cannot except for all customers to search for their products issues, updates. If there is a unreturnable result from that issue, at least they must recall all their failed products to back. But they didn't do so too. So It seems malevolence.

Beceause It's not like new update for graphical card , this results with unreturnable data loss. If there is not any malevolence so they should tell that send us your broken harddisks and we will free of charge get that all datas back, and ship it to you. But even they don't tell like that as I see in other pages. 

They say there is nothing to do about it, if you want your datas , send us, pay shipment, pay data recovery price etc. It's clearly malevolence.

People buy everything all the time. They cannot spend their times to search for all their bought products' updates , fixes, issues, etc. 

It's not excuse or protection for company to tell so. There is consumer rights. I'm still loosing my customers, my time, my wife is so upset beceause of our lost wedding pictures, and all other our yearly pictures that we storaged there.

If they can't produce real harddisks so they sould warn people when they sell them as "we cannot produce safe harddisks, you must buy anothers brand's real harddisks to backup your data's from our harddisk, if you don't so, we don't take any responsibilty"

I will write to everywhere about seagate's this attitude to protect people from this company immediately.

Thank you.

Ramazan Doğan Eray

[jtalusik]

Well, Seagate is doing good with fixing this issue, if you call support and it is just a firmware issue, they will fix it and if it is just a firmware issue it is likely you will get all your data back.

[Spiderhip]

Yes, I talked with seagate support. They told me to contact with i365 . They told me that they may fix it. Due to my location, I should talk with netherland i365 support. I couldn't find their mail adress yet. When I tried to contact with i365 I connected to north america support. They told me to contact with netherlands too. But they don't have their mail adress. They just give me their location adress and phone number.

I still have doubts about shipment cost who to pay. Seagate sould cover all expenses including shipment due to customer rights. But seagate support didn't want to tell me anythng about it. Told me to ask i365, I don't know why ?

If shipment will cost to me, if the recovery time will take months than I  suffer with a lot loss again.

I'm still trying to understand about seagate's attitude. Then I will decide what to do.

Thank You

[AlanM]

One thing is sure - the only way to find out with any certainty what Seagate or i365 is going to do is to ask them.  I'd strongly recommend you ask them.  But please do report back what they say. 

[Spiderhip]

Good Days to everyone.

I didn't want to write anything before everthings done.

Now here its what happened.

I mailed with a nice i365 england support personel for 2 days.. He helped me a lot with any information that I need. His name was .Jon B.

He explained me everything that I should do, how I should send my drive.

Then I packed my harddisk , and give it to tnt courier who came to my home to take it on friday. (11.06.)

I  tracked my pack online with tnt's web site. It took 2 days to recive it to i365 netherlands from Turkey/Istanbul. I365 company recieved it on monday (14.06) They updated my firmware, and rescued all my datas in 2 days, and packet it again to send me back. They send it back on (15.06) And I just recieved my harddisk half an hour ago at my home. (17,06)

I mounted it to my case. And It worked in perfect condition. I didn't charged by anyting including shipment, I didn't pay anything. 

Now , I would like to thank to

• forums.seagate support and moderator
• seagate live support
• usa i365 live support
• england i365 support Jon B
• and netherland i365 workers 

I must confess that I wouldn't expect this kind of professional help, support and work.

I would like to congratulate seagate company and workers.

There is some other guys who had this problem but they didn't know what to do beceause they don't know english in my country. 

I will try to help them as much as I can, to explain that seagate company supports any of their products and don't distress their customers.

I will write this case/experience to every needed forums to prove seagate company's success.

Thank you 

Doğan Eray.

[Henniebrandweer]

Hi there Spiderhip.

could you please tell me what should I do to solve this issue? I also have this problem, it just happend today, yesterday I still shut down the PC nicely but today the HDD does not detect. it spins but does not detect.. I also tried it in an external enclosure with the same results. the drive is still under warranty but the data is the important part to me.. what should I do?