09-03-2008 01:48 AM - edited 09-03-2008 01:52 AM
03-10-2009 10:06 PM - edited 03-10-2009 10:08 PM
I too am a Dell XPS M1530 owner and I almost wanted to post the same comment as yours.
From my research on line and talking to Dell customer service, there is not a problem with that noise coming from the left side of our system.
I fully understand what you mean, the "ts ts ts" noise that makes when I lift the laptop or move it a little is coming (I guess) from the HD and there's nothing we can do.
A guy from Dell even came to my house for that specific "problem" and he said that it is a normal sound.
That's all I have to say Royal. Besides that, are you enjoying your Dell XPS M1530?
03-11-2009 10:57 AM
Does this update apply to your system?
I have a Dell E6500 with ST9160411ASG drive, but have not yet applied this update, and likely won't bother as my workplace is noisy enough that I'm not likely to hear the noise.
03-11-2009 01:32 PM
Thanks a million Graham for replying
Surely that a correct driver update for the XPS M1530, wow!
But I guess I read the instalation process from the page and goood Lord, I have no idea what I was reading, all Chinese for me. I have given up with "this roach" that is in my system, I've been used (several months now) with the "ts ts ts" even though it's driving me nuts.
With that said, I let someone who's a computer guru install the driver.
Again, thank you Graham
07-07-2009 08:54 PM
Can anyone from Seagate give a definitive answer on this hard drive clicking problem?
I just received a brand new Dell e6500 with this same clicking sound from the installed ST9250421ASG drive. I found the DE17 firmware update and even after applying it I am still getting the same annoying clicking sound every 5-10 mins.
I posted on the Dell forum and nobody seems to know the exact problem, lots of ideas and suggestions being throw around but nothing that actually solves the problem. So I am hoping that someone from Seagate can shed some light on this problem and even if there is no definitive solution at least explain what is going on because clearly there has been some attempt to address this problem (with the firmware) but it does still exist.
07-10-2009 11:15 AM
As the "Welcome" message indicates, Seagate Tech Support staff generally do not read these boards. There are Seagate moderators here, but they don't seem to have a lot of "inside information" to share.
If you need technical support for a retail Seagate product, you can contact Seagate Technical Support.
For an OEM product, such as a drive that came preinstalled in a system, you have to contact the system vendor for support.
Anyway. You don't seriously expect Seagate to post here saying "Yeah, you caught us, our drives are junk"
FWIW, my work laptop is a Dell E6500 with an ST9160411ASG, and it works fine.
07-11-2009 07:30 PM
haha, i never read the small print when i sign up, my bad. so basically these forum are just for end users to bitch about problems and hope that some other end user went through the pain of resolving an issue without the support of seagate and then was kind enough to share it. cool
so far what i know is that this problem is related to the APM, so who can i complain to, is it a dell's bios issue or seagate's firmware issue?