Barracuda XT, Barracuda, Barracuda Green, DiamondMax and other desktop SATA and IDE drives

[sid31]

hi,

i am having 2 hard disks....of 160 and 1tb 7200.11...i have recently got my 1tb replaced by seagate but now i am experincing a strange problem.i have windows xp 32 bit installed in 160gb hard disk and when i start my pc windows is unable to start i have checked my bios settings both the hard disks are detected and 160 gb is on top priority for windows to boot.

now i disconnected my 1 tb HD and turn on  my pc everything worked fine windows also got started.

plz help me as i am new to all this i have tried doing things like setting everything to default and checking up the boot priorities..i am unable to get anything

[BonySoft]

updated my ST31500341AS (bought at fall'2008, p/n 9JU138-300, f/w SD17) to SD1B -- did not help, drive still freezes from time to time

more of that, S.M.A.R.T. reports increasing of Reallocated sector count to 8 (raw value)

Serial Number Checker (https://apps1.seagate.com/rms_af_srl_chk/rms_af_serial_check_index.jsp ) says that "No action is required"; I wonder why the drive exposed freezing bug from the beginning of usage if one's okay.

[jajco84]

i have problem with my seagate hd, look:

http://img188.imageshack.us/img188/3224/benchmark.jpg

http://img266.imageshack.us/img266/7469/health.jpg

http://img411.imageshack.us/img411/5368/inforop.jpg

and my second hd:

http://img411.imageshack.us/img411/2456/samsungbenchmark.jpg

http://img4.imageshack.us/img4/5575/samsunginfo.jpg

i tested this on xp, win7, and minipe (win from cd-rom), the same results, sametimes works fine but usually works that please help and sorry for my english

Message Edited by jajco84 on 06-09-2009 01:21 PM

Message Edited by jajco84 on 06-09-2009 01:22 PM

[derekgarn]

I have a bricked drive, Barracuda 7200.11 500Gb

S/N 9QM6TK8W

ST3500320AS

P/N9BX154-303

Firmware SD15

Have an affected Drive

Contacted Tech Support and they sent me a list of questions to answer

here is the reply i recieved

Thank you for choosing Seagate.

If the drive is no longer spinning then the issue would not relate to a firmware problem and the drive would need to be replaced. Here is a web link where you can replace the drive provided the drive is still under warranty:

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance/

Please log on as a guest user from here if you are not already a registered user.

Here is a web link for data recovery on the drive if recovering the data is most important:

http://www.i365.com/data-recovery/index.html

Data recovery costs are not included in the warranty on the drive.

If you have any additional questions, please let me know.

Best Regards,

Alan G
I thought that Seagate was restoring these drives for free as the problem was there fault in the first place,

only found out about this issue after my Drive failed to start and not showing in BIOS

[RJWRJW]

that's exactly the same scenario and drives as my 2. initially i got the same series of questions.  back about pages 30-40 of this thread someone posted the direct email addresses of 4 or 5 seagate executives. i sent an email complaint to the online tech support cc'd to all these email addresses and demanded my complaint be "escalated", which was a terminology i found in their own knowledge based articles. i don't know what worked, but they picked up the drives from home, recovered all my data ( it was a raid mirror array where both drives dropped out of the array and bios and firmaware upgrades failed) , couriered them back from a repair base insydney, australia  rather than the usaul singapore.  all within 5 days and that included the easter holiday break and at no cost.

anyway there still working beautifully, but i've assigned them and that system to my kids and my business is now forever more with western digital.

bye bye seagate.  in summary don't be fobbed off, a "good" outcome is possible if you push hard enough.

[derekgarn]

Thanks for the reply have been thought the posts from 30 to 50 but can not seam to find the post with the e-mail addresses

have sent another e-mail to supports asking them to put me in touch with somebody who knows about this issue

still waiting a reply.

And have now just ordered a WD Drive

[derekgarn]

Lastest reply from Seagate, if the firmware problem stops the drive from turning on its not going to spin up is it?

cheaper for seagate to send new drive out than do the data recover .

This is the second case that been closed on me as as solved and have another opened with no reply, going to keep opening cases

to get this solved.

Thank you for the update. Of course we are aware of the firmware issue and from your serial number it appears as if the drive is one of the affected drives. However, even if the drive comes up as affected it does not necessarily mean that the drive failure was caused by defective firmware. If the drive is not spinning then the issue would not relate to the firmware on the drive but would indicate some other failure other then firmware. This is why I recommended replacement of the drive. We would not be able to update a drive that does not spin. Here is a web link where you can replace the drive provided the drive is still under warranty:

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance/

Please log on as a guest user from here if you are not already a registered user.

Here is a web link for data recovery on the drive if recovering the data is most important:

http://www.i365.com/data-recovery/index.html

Data recovery costs are not included in the warranty on the drive.

If you have any additional questions, please let me know. Thank you for choosing Seagate.

Best Regards,

Alan G
Technical Support Specialist for Seagate/Maxtor
Phone: 800-732-4283 (North America)
00.800.4.SEAGATE (Europe)
1 800 759 109 (Asia, Australia and New Zealand)
Web: www.seagate.com/support/index.html

[SCHUMI4EVER]

Well I took the plunge and updated the firmware on both drives (I only wanted to try one but it's automatic)...so far so good...I only hope it stays that way.

[derekgarn]

So if the drive spins up not firmware problem if it does not spin up not firmware problem, what is the firmware problem, have a dead drive here not seen in the BIOS ?

Thank you for your email. I recognize that your drive is affected by the firmware issue. However, clicking is not a firmware issue. The drive is simply broken. If the drive was not clicking, then we would be able to flash the drive with the new firmware and retrieve your data again. However, since the drive is clicking and defective, you will have to contact a data recovery service in order to retrieve your data.

https://services.seagate.com/index.aspx?lng=en-us

Kind regards,

Sasha C.
EMEA
Seagate Technology


ref:00D0hhzl.50036TC2n:ref

[Ectarus]

MY Seagate 1.5T ST31500341AS  with CC1H firmware died yesterday. Symptoms - zero size in BIOS, not seen in windows Disk Manager (and m computer), Only present like device in Devce Manager.... Any operation with the drive causeing PC to slow down alot and process which requested operation with harddrive hangs for a while then failed with some kinda "IO error" or just "cant acces hard dive" message.

So... show me the guy who told that CCxx NOT affected? Affected big times!!!!  hardrive is 2 month old.

Message Edited by Ectarus on 06-11-2009 03:02 PM

Message Edited by Ectarus on 06-11-2009 03:02 PM