12-21-2011 07:28 PM
Just bought a new Seagate barracuda st500dm002 500 gb, went to install it in my pc and windows 7 would not see the drive and after a few reboots windows would just hang, but I can see it in the bios. So I decided to run dos seatools and while running the short test it gave me a code "AE9FDA5C" and said to try long test so I did, drive came up with a bunch of errors and it failed to fix them. Well I decided to take a look at the log and found that it says.
Security features enabled
This drive is security locked
High security is set
What the. how? it's a new drive ......... How can I fix this?
Is there a way to reset to factory state or something?
12-24-2011 02:37 PM
12-26-2011 08:47 PM
Well I've been unable to run tests the programs none of them run completly the either lock up
or can not see the drive type to run tests. One thing should I return the drive to the were I bought it (online store) or just return to seagate?
12-27-2011 07:34 AM
If you received the Seatools failure code, we would recommend replacing the drive. If the purchase is within the place of purchases return period, you will want to return the drive through the store. If you are outside of the place of purchase return period, then you can check the warranty through Seagate on this link.
Let us know if you have any other questions.
12-27-2011 06:59 PM - edited 12-27-2011 07:02 PM
Thank everyone for the help I will be returning the drive.
I was able to get dos seatools to run twice only the the other tries it either hung or did not see the drive, and got two different codes.
I did notice on the warranty validation page it's only for two years I could have sworn seagate drives
had longer warranties.........