01-19-2011 11:18 AM
Anyone else have this issue?
I have a 500GB SATA ST3500620AS in two identical Compaq(HP) Presario SR5510F desktops purchased in 2008.
Motherboard: ECS MCP61PM-HM (HP/Compaq name: Iris8-GL6). NVidia chipset.
I have run HP's firmware update sp40966.exe bringing both from HP24 to HP26.
The drive is now identified in Device Manager as ST350062 0AS SCSI Disk Device (notice the SPACE - it should read ST3500620AS). On another computer with an ST3320820AS, device manager shows ST3320820AS ATA Device (not SCSI Disk Device).
It is not identifiable using Seatools for Windows. In fact, Seatools for Windows shows no drive at all (but will show a Seagate FreeAgent GO external USB drive)
It is NOT detected using Seagate's drivedetect.exe in Windows (normal or safe mode). FreeAgent GO is detected.
It DOES detect using Seatools for DOS, and the firmware file sp40966.exe will run from Windows and tells me the drive firmware is now up to date.
Why has this firmware update changed the Windows device description? Why can't I detect this drive in Seatools for Windows or with Seagate's drivedetect.exe from Windows?
The drive is still exhibiting the problems the firmware is supposed to fix. i.e. occasional Non-System Disk error on startup, (when this is the case, the CMOS shows "none", a power down and power up usually solves this.)
Anyone else experienced this after applying the HP firmware update to the ST3500620AS ?
Any ideas or solutions?
Both of these are still covered under a BestBuy 3-year performance service contract. Both drives fail BIOS extended SMART, Seatools long DST, HP's PC Doctor diag CD Linear Verify test - all point to inability to read to bad sectors. I have salvaged the data. One I had to put in a USB enclosure because Windows won't run normally - only somewhat in Safe mode.
Seagate's recommendation after the FAILED long DST is STILL to low level format and start over (to avoid loss of productivity by waiting for a HDD replacement). I'm wary of trying to extend the life of a failing or failed HDD, when I can replace it and start new.
I can't figure out how to paste an image in here, looks Iike I can only use web images.
Here's the Device Manager Properties/Details/Hardware Ids:
- the 3rd line looks similar to the problem with the space after the ST350062
- does any of this matter? Or explain why Windows can't see the disk?
- or is it something else completely.
- BOTH of these machines have been updated to HP26 and neither will show the disk in Seatools for Windows or Seagate's drivedetect.exe utility. So this is not related to a specific machine - but the machines are identical.
- My other HP Pavilion computer with the ST3320820AS shows IDE\DiskST332...etc.
- What did this firmware do? Change the device to look like a SCSI drive? It hasn;t fixed or achieved anything for me.
(perhaps made things worse).
01-20-2011 10:05 AM - edited 01-20-2011 10:08 AM
First job go to ECS and get the latest MB drivers and install them, this should address any nVidia issues.
Second you should only use Seagate FW updates, hopefully if you find the one you need you will be able to flash the drive still.
Hp are a build it box it a sell it company, whenever you want to upgrade always go direct to who made the part you want to upgrade, see HP as a car showroom and you bought sold as seen.
Let me know how it goes.
02-07-2011 10:14 AM
Thanks for the help.
I took both in to Best Buy and showed them my results.
Under their 3 year Performance Plan warranty, they have replaced both Seagate drives with equivalent WD Caviar Green drives.
Problem drives gone.
02-07-2011 05:27 PM
Glad you got a result mate, all the best.