Barracuda XT, Barracuda, Barracuda Green, DiamondMax and other desktop SATA and IDE drives

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bertc
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bertc
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Registered: ‎08-12-2012
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stxcon.exe has stopped working

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‎08-12-2012 08:33 AM

Hello,

 

   I just installed a new 3TB barracuda drive, and after using the disc wizard was able to get win7 to recognize as 2.7TB.  However, copying files to the drive has caused system hangs.  So, I tried using the seatools for windows to verify the integrity of the drive, but can't seem to get the drive recognized.  I have downloaded and run the firmware upgrade (cc4h), but I am not convinced the upgrade was applied.  Since I can't see the drive in seatools, I don't know how else to verify that.  The screen shots from different runs of seatools is attached; yes, it does launch even with the stxcon.exe error.

 

  I have ensured that I am running seatools as admin.   Not sure what my next move should be, and looking for advice.  Thank you.

 

                             Bert Cross

 

Attachment seatools.doc ‏313 KB
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bertc
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bertc
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Registered: ‎08-12-2012
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Re: stxcon.exe has stopped working

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‎08-13-2012 03:06 AM

I should have mentioned this is a ST300DM001-9yn166 drive.  I am also unable to copy any files onto this drive now.  It seems to have occurred after yet another lockup where I had to power off the machine.  I'm beginning to think that this drive will need to go back.  Would I do that through Seagate Technical Support? Thank you.

 

                                  Bert Cross

 

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