BlackArmor NAS Network Storage Server

[MaxPower88]

I got my BlackArmor NAS 220 4TB now for about a year. I got two external drives at the 2 usb ports. The first "problem" i discovered was that the NAS formats external harddrives with FAT, but windows 7 still shows NTFS, so at first it took me some time to figure out what seemed to be the problem when i tried copying some movies (>4GB) from the NAS to an external harddrive. But i then plugged the harddrive to my PC and formatted it with NTFS and thougt that should of course do the trick.

But then again, i plugged it back to the NAS USB port and as soon as i try to copy large files (somewhere around 3GB seems to be the limit) after a few minutes, there pops up an error like "Network connection lost" or "Can't acces Networkdrive X". I tried several different firmware versions, but the problem still exists.

Is this a common problem ? Are there any solutions to this ? Since i use my NAS as a media server and the external drives mainly contain bluray movies, i need to be able to copy files larger than 3GB. And i think it is kind of strange, since the NAS itself has no problems with such big files, and a harddrive formatted NTFS shouldn't either (btw, if plugged in directly to the PC the external harddrive has no problems with any filesize).

As i see it this can almost certainly just be a firmwareproblem. Couldn't find anything on google about this so i hope someone here can help me.

Max

[MaxPower88]

Anyone? Am i really the only one who has that problem ? If so, could at least anyone respond with something like "got also a 220, but copying large files works fine with me" ? I would be thankful for any feedback that might help me.

Regards,

Max

[janafoods]

I'm having the same issues              

[MaxPower88]

What the heck seagate ? Another Month without any response ?

I mean, either it is a problem that you are already working on, or there is no fix at all.

But either way, NOT responding at all shows me only one thing, you don't care about it at all.

I know there are a lot of people with problems, and only a few of you seagate guys here, but it has been over

2 months now, 444 views of the thread, and no response at all from you.

I think at least a short reply "right now we don't have an explanation for that, and we can not reproduce this problem, but we will look into it" would be nice.

Regards,

A so far dissapointed customer

[AlanM]

MaxPower88:

Thanks for your participation in the our forums so far. Please remember that this is an online community where many of the responses come from other users, such as yourself. The forum is not a replacement for Customer Service. Seagate representative do from time to time come to lend a hand answering posts but not necessarily on a continual or frequent basis. If you have immediate needs, your best bet is to contact Customer Service directly whether by phone, email, or chat.

I will go ahead and forward this on to someone who can perhaps help, though, so thanks for keeping on this.

Thanks.

[AlanM]

One of our engineers is going to test this specifically because of your request. In the meantime, I'd like to suggest that you try a USB-to-NAS backup of the 4GB movies using the Manager page and see if that completes the transfer of the files without failure.  

[AlanM · Accepted solution]

OK, our engineer completed the aforementioned exercise without a problem.

You can open a browser and use the NAS Manager page to do a USB to NAS backup to transfer those movies to a share on the NAS.

This will not use a Windows PC or network band width for this type of transfer.

If that fails, your best bet is to contact Customer Service directly.

[MaxPower88]

First of all, thank you very much!

I tried to use the Backup Software via Browser to copy from NAS to USB, and it finally worked, with all file sizes. So now i got at least a method to do that without unplugging the USB drive from the NAS.

But it wasn't really clear for me from your posts if your engineer did also just try it with the backup function, or if he really used the windows explorer where the NAS was mounted as a network drive ?

If he did try it via windows explorer without any problems, then i guess it is probably some problem with my windows or my network card.

But again, thank you very much. I got a solution i can live with.

Best regards,

Max

[cap3344]

I believe I just ran across the same/similar problem.  My NAS 110 is holds all my media from iTunes.  I tried to import a BluRay movie file (9+Gb) and iTunes fails with a permission error.  I tried to drag the same file directly from my Windows 7 PC to the NAS110, that also gave me a failure of some type (dialog box popped and then  shut).   Using the Manager application won't work for me, since I need iTunes to be able to write the file directly.  Seems like a problem with the engineering of the device and I can't find anywhere noting a file size limit (but if its truly formatted at FAT and not the NTFS that it shows via Windows), that explains everything since NTFS theoretically allow for very very large file sizes.