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Sn00bs
Posts: 1
Registered: ‎02-08-2012
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Blackarmor 440 goes none responsive

[ Edited ]

First post so be kind to me and sorry if it is a bit long.

 

Blackarmor 440 4 TB

Firmware 4000.1311

All services disabled apart from iscsi

LAN 1 used for management

LAN 2 used for iscsi

 

I have had the above NAS for less than a week now and it is slowly driving me mad. I work in IT so do have an idea what I am doing all be I will not claim to be an expert :smileywink: I am using it as part of a media server, holding some videos, music, photos etc. I originally tried to set it up to work with AD and that just did not seem to work. It joined AD and I could add group membership to file shares from AD. But the authentication did not work unless I created local accounts on the NAS to match the accounts and passwords in AD. Which to be honest totally goes against the idea of using AD.

 

I then decided to go the easier route and wanted to present a single drive to my home server and just use it as a big iscsi disk. Fail again, as it will not let you do an iscsi disk over 2 TB. So plan C was 3 smaller iscsi disks presented and then just stripe them in Windows to give me 1 big disk. Now that works, but now for the next problem.

 

I am finding that the NAS seems to give up after anywhere between 6 and 20 hours of use. It drops the iscsi drives and goes none responsive, you can ping it and see it in the Blackarmor Discovery but that is it. Web Console just times out and looking at the NAS it has orange lights flashing for all 4 drives and the activity light, these are blue the rest of the time apart from the flash of orange about once a second. Only thing that resolves it is to pull the power cable out and restart it. I have searched the forums and found nothing on this so slightly stuck. Other thing is it is showing it is resyncing the RAID 5 array even thou no disks have failed or show as failed and none removed. Would be nice if there was some logs on this thing to get an idea of what is going off with it.

 

If anyone has any tips or ideas that would be great as at the moment it is starting to look like one for eBay, without the disks which I will just stick in a PC and use there. It looks a nice bit of kit and the tech details looked good but it is starting to feel like a waste of money. Especially if I have to pull the mains lead out ever day as it goes none responsive. Biggest problem is I dont have much trust in it as a safe storage device for the data I am putting on it, even thou it is a RAID 5 Array.

 

Thx 

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opjose
Posts: 9
Registered: ‎07-11-2011
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Re: Blackarmor 440 goes none responsive

You have a bad system board in your NAS. I purchased four BA 400's ( diskless 440's ) and two of them presented EXACTLY the same problem you describe. I could take the drives from one of the units that dies after X number of hours to another unit, where they would not only be recognized, but work perfectly there for weeks on end. I returned the two units that were hanging up and their replacements no longer die after a while. Get yours changed out ASAP.
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tom526
Posts: 3
Registered: ‎06-20-2012
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Re: Blackarmor 440 goes none responsive

I'm having this problem now, and I just got the NAS replaced.  Guess I have to take it in again.