BlackArmor NAS Network Storage Server

[ClearSkies]

I just took my NAS 440 out of the box set it up exactly according to the directions.  I'm in the process of backing up right now and I have access to the NAS from my home network and can see all my shares.

When I log into Global Access is says I have no shares and no folders to view.   As I said I followed the instructions enabled web access but I have nothing.

Any help?

[afinemike]

I just got the NAS 110 and have the same exact problem.  It works very well on my home network with all my family's pc's and macintosh.  When I go to global access there are no shares available although I have enabled global access.  Don't see what other steps to take via the documentation.

Merry Xmas!

[hcamp3 · Accepted solution]

I just finished setting up my NAS 110 and was able to get the global access set up.

There are basically two things you have to do.

#1 is to log in as the admin and then click the 'enable' box for Global Access which is in the 'Access' tab of Black Armor Manager.

#2 is to log in as a user (using a different user than admin). Once you are logged into Black Armor Manager as a user (instead of admin) then go back to the 'Access' tab and click the 'enable' box for Global Access. Once you click the 'enable' box then it should allow you to enter your Global Access account information. Once you have entered this information then you can open up an internet browser and go to the  Seagate Global Access page and access your NAS from your internet browser.

[blinkerlight01]

Thanks, hcamp3.

I thought I was going nuts.

It was the part where the 'user' (#2 below) had to log in and set the 'user' global access that threw me.

Duh, I guess I just figured the admin would have the ability to do that.

Seems to work now. 

Thanks again.

[ClearSkies]

Hcamp3 THANK YOU THANK YOU!   Saved me hours of work!   It would be just wonderful if they would put instructions like this in the manual.  I printed the darn thing off and read it three times and there is no mention that the administrative user would not have access.

I did find it odd how it would know what drive is mine without having to enter my global access account information, but it was late and i was unable to connect the dots!

Thanks again!

[blinkerlight01]

fwiw... I read the manuals 3 or 4 times myself.

you're right about the manual.  the step of "how to connect the global account to the server account" is missing.

glad I went to the forums. saved me hours too.

[CLD61683]

Seriously... wow... poor documentation.  TY for adding in step#2.

I was under the impression that an admin account should have full complete access to a device.  I spent 4 hours trying to figure out why the global site wouldn't update, and yes, how it would know to connect to my NAS drive unless I connected through the device it self since the website had no real account settings to speak of.  Also I didn't visit this thread section until just now since I was in the BlackArmor NAS Network Storage Server thread section.

So Web Access is working now, now to get shared folders tab to work also?

edit... super small font size.

Message Edited by CLD61683 on 01-04-2010 02:05 PM

[ClearSkies]

I can't seem to get the shares tab to do anything.  It says it's working but just sits there.  For over 20 minutes?   Anyone figure this out?  The manual is of course useless.

Thanks!

[ClearSkies]

This is the error message I receive:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 1.1.4322; .NET CLR 3.5.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; MS-RTC LM 8; Tablet PC 2.0; .NET CLR 3.0.30729; Creative AutoUpdate v1.40.03)
Timestamp: Tue, 5 Jan 2010 17:20:56 UTC

Message: Not implemented

Line: 1002
Char: 324
Code: 0

Message Edited by ClearSkies on 01-06-2010 02:24 PM

[ClearSkies]

This was related somehow to some settings on IE8.  Once I switched to Safari Browser I was able to set up shares and send notifications.  So the culprit is IE8 and I didn't take the time to figure out which settings, just used Safari.