BlackArmor NAS Network Storage Server

[spoonani]

Same thing happened here after the firmware update.  have tried turning TM on and off, but still no luck.

would appreciate if the mods can update this to unsolved.  I no longer can connect through AFP to my time machine shares, and am left hung.  I have mission critical work that I back up and can't afford to lose, and don't understand how we could have gone backwords with the last firmware update.  I'd like to think this can be rectified asap.

[AskTheLeaf]

We show that our social media team already provided you with the information about this. As mentioned on Twitter , we are aware of the issues and working on them. You're welcome to check back with us periodically to find out the progress status.

[Svalbard]

Can I downgrade to the previous firmware in oder the make the workaround work again?

[AskTheLeaf]

It would be good at this point to discuss this live with one of our techs. Contact information is available here:

http://www.seagate.com/support/contact-support/

[Svalbard]

I just submitted a case to Seagate Technical Support.

[PavolH]

Any updates on this? When could we expect the solution / new firmware?

[Svalbard]

It doesn't look good. Right now I am in the usual e-mail battle with Seagate support. I try to get them to actually answer my questions and they reply with boilerplate text modules.

Here is my latest reply:

Dear xxx,

I am confused by your answer below. Haven't you read my earlier e-mails? Seagate Support already confirmed in the support forum and via Twitter that the BlackArmor firmware version 4000.1411 broke the TimeMachine workaround with Mac OS X Mountain Lion.

I just want to downgrade the BlackArmor firmware in order to get the workaround working again. Please advice how to do that.

Regards,

[Svalbard]

Today I received this answer:

Thank you for you reply to Seagate technical support.

Did you try the workaround steps my co-worker sent you/ it has worked for a number of customers. Until we have another fix available, this is the only method that could be used for Time machine itself. You should still be able to mount the shares and use the NAS like that until our technical department has found another solution.

For further questions please do not hesitate to contact Seagate technical support.
 
Best regards,

[spoonani]

Svalbard - i too reached out to tech support, which gave me a few things to try, and lo and behold i've got it working using the AFP fix.  here's what i did (in order).  It required that i erased the time machine drive.  Obviously not the easiest fix, but it's working now.

1) reinstalled the latest firmware using the manual update.

2) cleaned the respository of the time machine drive (still wasn't working at this point)

3) disabled time machine support

4) deleted the time machine drive

5) created a new volume on the erased drive

6) re-enabled time machine

7) mounted via afp and connected to volume in time machine

[PavolH]

This is not a solution for me - you lost all the previous back-ups...

I expect Seagate should fix this with new firmware. Any updates / indications on release?