BlackArmor NAS Network Storage Server

[mu]

I recently purchased a BlackArmor NAS 110 for my home network. It had been working OK with firmware version 1000.1211, but this weekend in an attempt to make the media server sort albums by track number instead of name (seems like this should be straightforward and standard, but that's another issue!) I upgraded to 1000.1221. This did not solve the problem I was working on, but did create a new one.

I have been using Time Machine with Mac OS 10.6.8 to backup to the NAS for the last several weeks. Since upgrading the firmware, this has stopped functioning entirely. When I try to use the BA_Backup disk, I receive the error:

Time Machine can't access the backup disk "BA_Backup".

The operation couldn't be completed. (OSStatus error 2.)

Based on suggestions I have found on this forum and others for similar issues, I have tried:

* Rebooting the NAS and computer.

* Creating a new user on the NAS and logging in with it (get the same error with the new user).

* Telnetting and SSHing to the NAS to check user permissions (doesn't seem to be supported in any way).

* Downgrading the firmware back to the old version (fails with the message "The device already has the latest firmware.").

* Connecting to the NAS in Finder via SMB and CIFS (lets me mount user and media shares, but not the backup disk).

Please let me know of any other ideas you have, including methods for downgrading the firmware to the old version if that's not impossible.

Thanks,

Michael

[mu]

Bump with updated information.

I used the reset button on the bottom of the NAS box, hoping that it might be complete enough of a reset to downgrade me to the factory-installed firmware. No such luck, but now the error that I receive when I try to use the device for my Time Machine backup has changed. It no longer references the mysterious OSStatus error 2, but says instead

Connection failed

The server "<device name>.local" may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again.

I can access the other shares on the drive through the network, but not the Time Machine server. I know this sounds like an Apple issue, but everything was working correctly until the moment at which I upgraded the BA firmware from 1000.1211 to 1000.1221. I made no changes on my computer at the same time, so that really seems to be the source of the problem.

Is anybody else experiencing similar problems? Anyone have any suggestions at all? This is getting incredibly frustrating since the only reason I bought the device in the first place was to use it for this purpose, which it claims to support.

Thanks,

Michael

[Sean E]

Solution:

*Upgrade to latest firmware, then follow Seagates recommended steps - deleting the volume and re-creating the time machine. :

Do this under the default admin account.

For the solution to work on the NAS 110 you must upgrade to the latest firmware currently xxx.1221 and re-create the time

machine under the NAS 110 default admin account. Then connect with the time machine using the same account.