01-05-2010 09:02 AM
This is not the only network forum that the NAS 110/220 is having this issue. I posted here because it was a Seagate Forum and I thought they supported it. We all know what they say about Assumptions. I really don't have a choice ... I have a 30 day return on my NAS or I eat the loss and live with the issues.
It's not that I am looking for the perfect device .. everything has issues. But this feeling of be abandoned after the purchase is too much to take or should be expected to take. It's all of us helping each other .. all with different skill sets ... none of us work for or helped develop this NAS and we are expected somehow to fix/solve the issues?
Where is Seagate's role and responsibility to the customer? ... ask yourself.
01-05-2010 10:34 AM
01-05-2010 11:10 AM
01-05-2010 01:02 PM
01-05-2010 01:40 PM
The trouble shooting steps Tech Support Had me work through is change the upnp settings on my wireless router, that seems to be the fix for many, but not me, so this may help some of us out. But I just took the router out of the equation and still had the issue, so next up is the the WD World Book, like I said I will comeback here and let you guys know how it works for me.
01-05-2010 02:05 PM
You can't tell me that Seagate's support, software/harware Dept., IT and IS are NOT aware of this issue and many more concerning their NAS product. The point of it all is the bottom line ... if they are selling then they are making money. This is evident by their lack of concern and involvement in their very own support forum. The Global Access was one of the reasons for the purchase beside what I thought was a good company reputation for Seagate.
If they can not admit to an issue, afraid of customer returns, then at least they could monitor the forums and state that they are working on a solution and will email everyone that has registered their product. That is called "Customer Loyalty". I am transfering my data as I write and back to "Best Buy" it goes.
It was GREAT meeting you people and I wish you all the Best. You guys have, if nothing else, help see that I was not the only person with an advertised program that doesn't work. Thank You
01-05-2010 02:09 PM
I did the same thing thoms
I took the wireless linksys router out, I tried a the comcast router, I went direct to the server (to test the transfer speed as mine is way slow) nothing worked. I just put everything back the way it was and left it and suddenly several hours later it works again like it did lat night. I dont think there is a fix per say so much as this tells me their Global Access server is whacked. WHy else would I get a different result without changing the settings?
01-05-2010 04:51 PM
01-05-2010 06:19 PM
01-06-2010 03:36 AM
Thanks thoms3 for the headsup. Western Digital is another brand that I have had GREAT luck with. I have heard of issues with Mionet ... but if it is working and Gloabal Access is not .. it seems to me the decision is obvious. Good Luck thoms3 and all the Best.
My NAS 110 is going back also. Thanks