BlackArmor NAS Network Storage Server

[MtVictoria]

Just set up a new NAS220 last week (2 x 2TB in RAID 1 config). It is the out of the box configuration It worked fine until I set up routine backups to backup to a USB drive. It now routinely locks up the NAS, to the extent that it is offline i.e. cannot see shares on the network and the web interface does not come up. The only way to get it to come back is to cycle the power which is a drastic thing to do. I've had it only a week and it's locked up 3 times already.

I've read other users posts regarding the NAS to USB backup causing freezes, so I tried to delete all scheduled backups. There are two backup schedules that I can't delete. it states that they are running, but there is no disk activity. If I try to cancel the backups using the task monitor, it says task updated, but the task remains running. So I can't delete the backups that cause these crashes. What do I do? It states that it has the latest firmware.

So frustrating. A backup should be a simple routine task.

[RAsg]

Hello,

First we need to get rid of those two task that claim to be running.  I had that issue before.

Unfortunately, I can't remember what specifically fixed it but this is what I remember trying. 

I booted the NAS clean with and without the external drive connected and went to Cancel in the Task Monitor. Seems that I re-flashed the NAS firmware in the mix of things. Wish I could remember I know it took awhile.  Once the running task went a way I was back in business.

It was my fault I had the issue.  I needed the external somewhere else in a hurry and I just pulled it and while it was doing a scheduled NAS to USB backup.  

Yours was hung up with no access which meant you had to do what it took to get back up.

There is a Factory Reset tool but I suppose that would be last thing to do. 

Click Here for instructions and to download tool in case you need it.

I never had an issue with hanging while doing a NAS to USB backup.  I suggest that you connect the USB drive directly to the PC and run a chkdsk /f and a Defrag on it assuming it has data on it already, then put it back on the NAS. 

If it still hangs during the backup select less for the backup to see if something you are selecting is causing the issue.  Try another external drive if you have that option.

[MtVictoria]

Thanks for your feedback.

I removed the external USB drive (a 500GB Seagate FreeAgent Go). I still could not delete or cancel the backup tasks. However, last night I left the USB drive disconnected and this caused the backup job to fail at the scheduled time. Now that the task is in the failed state - rather than the running state I have now been able to delete the task. So hopefully that's the end of the freezes.

I'm going to have to find some other option for the backup as I need something reliable. The backup feature was one of the reasons I chose this NAS - so it's a bit disappointing that it crashes so often. I've also found the schedule backup  and task monitor interface very slow to respond i.e. if I click on a task it takes about 5 seconds to display the information for the selected task.

Thanks for your help

[aardvark7]

I've found that the power setting of your ethernet card / network connection can be to blame.

You need to go into Device Manager, Ethernet Adapter properties, Power Management and make sure the box does not have a cross in it so that it will not power down to save power.

Give it a whirl; it works for me!

[kalais]

I'm having the exact same issue. If you find a solution, please post it.

I have tried the backup with two completely different USB external drives. Both have the same result.

[mabcanada]

I have the exact same problem and it is a serious problem for me. I have been trying to back up the data on this unit for long and in many ways, it always ends up freezing after a time. I have it setup with the default config in Raid 1. Trying to back up a 50GB folder on the unit to a Mextor hard Drive of 120 GB. It works a while and then stops and freezes.

Any help anyone ? P L E A S E !

[RyanCarmody]

Same exact issue here. Cmon Seagate I administer at small company, 25 people, and they all depend on the data that I am trying to back up. I bought the 440 because it fit exactly what I needed and it now locks up a lot and I cant do a back up? I would have been better off sticking with the old Win2000 box with 2 2TB drives in it. It was slow but it never crashed.