BlackArmor NAS Network Storage Server

[newiedog]

Good morning all,

My Black Armor was working all well and good, but since changing the modem/router it goes through, I'm getting a strange error message.

When I right click and say move to trash, or drag the files to the trash, I get the message:

"The operation can't be completed because you don't have permission to access some of the items"

I've checked and I have read/write access to the drive, but no matter what program I use to try and get rid of the files they stubbornly generate the same error message.

Any thoughts on what's going on here?

Regards

Pete

[loc]

Newiedog,

I have exactly the same problem as you with folders (not sure if your issue relates to files or folders). I have triedto delete on both Windows and Mac machines but I get the same error. Interestingly on Mac the folder appears empty, but on Windows there is a hidden folder named '.tb' (there's actually a hidden .jpg file in the folder of a black rectangular picture). This is causing the error, as it's marked as read only. I cannot take ownership of this folder, or use utilities like Unlocker to remove the file/folder.

I think the blackarmor has created this folder for some reason when the delete command is given, and now the folder can no longer be deleted. This is really annoying.

Could any Seagate moderator please look into this and/or suggest a fix? I don't want to download all the data back to my machines to delete and recreate a new share just to remove them.

Thanks,

Alastair

[rickrhua]

I have the exact same problem. I cannot remove any folders that have the '.tb' folder present.

I do know however what the '.tb' folder is used for. It is there because of the Media Server service and stores thumbnail pics of all relevant media in the folder.

I tried stopping the media server service thinking this would remove all these '.tb' folders - but it did not.

Come on Seagate Support - help us out here!!!!

[rickrhua]

I now have a whole bunch of 'empty' folders that are starting to make the file structure very messy looking.

[newiedog]

Yes it seems to be the pesky .tb folder. Using MuCommander I can see it at the top of the directory tree also for all my folders. I can't delete the main hidden .tb folder. 

Seems that this problem has been going on a while, and I'm very dissapointed that a Seagate moderator hasn't reponded as yet. 

[loc]

Hi rickrhua,

That´s quite interesting what you mention about the Media Service. I am currently not running it, but I did have it on for a while to see what it did. That would be most annoying if the system created these folders and we can´t get ownership to them to delete. It´s a major impairment to the NAS if we can´t fully delete folders! Over time the system will look awful!

Would it make sense to send the link to this discussion over the email to Seagate Support?

[tedness]

Has anyone been able to remove their empty folders yet??

Same problem here.

[Gordy999]

Same problem here with the creation of ".tb" and thumbnail file that I can't delete.  Smeone please help this is producing a terrible mess.

[holmch]

SAME PROBLEM HERE!!

How to gain access on .tb folders & files on my Seagate NAS 220 Blackarmor?

I cannot remove any folders that have the '.tb' folder present. There is NO ACCESS TO DO ANYTHING FOR THESE FILES. I stopped the Media Service that created these but I CAN'T GET RID of those .tb folders and thumbnails in them!!

I have 5TB of files there. Coping them to another drive, formatting the Seagate NAS and coping them back, only to face the problem again, IS NOT AN ANSWER!!!

THIS SAME PROBLEM HAS BEEN MENTIONED HERE BY ANOTHER PERSONS MANY TIMES!!!

Come on Seagate Support - help us out here!

[eko_taas]

At least in my NAS 110 I had similar problem with FTP and samba-shares.

Nowdays using my Linux Mint DE with Miro and media-folder is dir. in NAS110 (over NFS automounted with fstab / automount5). So then material easily avail. for others to read (ok for ftp and samba)

No nowdays no worries on this issue (unless I try to delete from other machine by using ftp/samba.

Cannot help with Bill/Mac (unless you can do NFS)