Is anyone else having trouble with the new Seagate/Tappin Global Access? I upgraded my NAS 220 firmware last week to the newest, without incident. While going through the settings on the NAS I saw the new Tappin info on the Global Access page and enabled the service. (Before the new firmware I had Global Access enabled and could occasionally connect through the old Seagate site.)
I attempted to reach the NAS through the new Seagate/Tappin login page to be told that I hadn't enabled the service on my NAS yet. The NAS was doing some heavy activity for about a day after the upgrade to new firmware, so I thought that might be involved in syncing to Tappin. I waited. Now the NAS is quiet but still I cannot access my account through Tappin. Oddly, if I log in to the old Seagate Global Access site I can see that the NAS is still checking in on a daily basis.
I thought I'd try setting up the admin account using a different username and email address, but I cannot change my administrator Global Access details. The Global Access settings page on the NAS takes ages to load and when it finally does, it allows me to enter new details and submit. After I submit, it tells me that the details have successfully been changed, but the old info appears in the now grayed boxes. (I checked Tappin with the changed info and it won't take it either, still says I haven't enabled the service.)
I thought that maybe un-enabling and re-enabling the Global Access service combined with a reboot would help, but now the NAS says that it cannot stop the Global Access service. I have rebooted many times since the upgrade and at various points in the attempt to update the info. No good.
Finally, I cannot create a new account for any other user but the administrator. NAS fails to enable the Global Access Service if logged in as a different poweruser with admin privileges.
I am going crazy trying to figure this out. Anybody have suggestions to get the new Tappin Global Access to work?
