BlackArmor NAS Network Storage Server

[Yeprem]

I get the error "specified network name is no longer available" when trying to copy a file.

I can access most of the file/folder structure. Sometimes I can open the "General" folder, sometimes I cannot.

I cannot open or copy any file at all from the NAS. I have tried from Windows 2003 server and Windows XP to connect to the NAS. Anything done through a fileshare fails. The HTTP gui is working ok.

SMART returns PASSED for all 4 drives. 

[Torsten]

exact the same problem here, last night the BA440 decided to no longer serve cifs requests properly - "specified network name is no longer available" every time i try to access a file on the NAS and sometimes on folder changes.

Even USB shares and shares with public access shows this behavior - but only with cifs clients. Access via FTP or NFS (installed Microsoft Windows Services for Unix for this Test) works flawless on all shares (but without any access control, which renders this useless as a workaround) so i think the CIFS/SMB Server is the Problem.

Reboot/Reflash Firmware did not solve the Problem. A factory reset may help - but a >>24h downtime for RAID rebuild besides the time for copying 2,x TB Data from an to the NAS every now and then is no option for me i fear.... even for home use

BA Series: All show and no substance?

[mygk1234]

does it happen to all computers in your LAN or just one specific computer?

do you install some antivirus software?

http://www.techsupportforum.com/networking-forum/file-application-sharing/184430-solved-specified-ne...

[Torsten]

it happens on all computers. I tried the nas in another lan - same result

all computers can connect fine to cifs shares on a second ba440 unit

all computers can connect fine to nfs shares on both ba440 units

some antivirus software may not be the point here, it's the nas itself

all i wish to know is if the effekt is a firmware malfunktion or a hardware

failure (since nfs shares works flawless i do not believe on a hardware

failure)

LG

Torsten

Message Edited by Torsten on 12-21-2009 06:11 AM

[mygk1234]

before jump to conclusion, if you can use wireshark to capture the packages beween the device and your PC, it may help find out some clues.

http://www.wireshark.org/download.html

[Yeprem]

Problem never resolved. Spent hours on the phone with Seagate. They ended up replacing the unit. Had to send in the drives also. They would not send a new unit without the drives. Once I attached a USB drive to the NAS, I was able to backup 1 folder at a time from the NAS to the USB drive. Took about 2 days to copy everything over.

The new unit so far has been working ok. I have spare server that I copy everything to on a weekly basis to avoid having so much down time. Although the problem is gone now, I have lost confidence in the product.

[dlourens]

Did you get a solution to this? Exact same problem here.

recreated volumes, factory reset the unit, changed IPs, network name, permissions to public access, still the same error.

Files on USB backup drive accessible when plugging in usb directly to pc - luckely!

got latest firmware. Whats next ??

Even tried to do firmware upgrade with same version firmware file, it says image corrupt but I downloaded it from seagate self..several times!

[Torsten]

no solution so far other than replacing the unit. I have taken some wireshark logs during the troubleshooting, as far as i remember after cifs negotiation the unit did simply not respond to the NT_CREATE_ANDX request (session setup, tree connect and find file always succeeded). Since all that work was done in remote sessions cross country the logs have gone (and the BA440 also)

[Mokken]

Had this same problem happen yesterday. System is fine, then around 5pm users call and say they are having problems. All indications are that the system is running fine, but it just stops working...

Called Seagate and was told that if a firmware update wouldn't work then my only option was to return the unit or disk-part the drives and start over. Glad I was backing up the unit.

This thing is now a boat anchor, I will never use it again, even if it can be fixed.

Very disappointed with Seagate!!

[mshamblin]

Why is this thread marked solved? The post that it points to as a "solution" is offloading all of the data a gig at a time with a thumb drive? Are you kidding?

I bought this thing, got it configured and because I've never had issues with a Seagate product before, assumed it would work. I immediately loaded it up with 5 TB of backup images, which I am now taking back off in an incredibly slow process similar to what other users have had to do because it keeps locking up.

There are multiple threads on this issue with no solutions, even though they are marked "solved". It's disappointing to see that Seagate's quality (which used to be, in my opinion, second to none) has gone so fard down hill and that they don't even take the time to review their forums just speaks to bad management.

My $.02...