BlackArmor NAS Network Storage Server

[asheenlevrai]

Hi, I really puzzled...

I had to shutdown my BA in order to change its location, but since I restarted it the volume is now "Failed" and all my data (1.5TB) cannot be accessed anymore. Please see attached screenshot illustrating the current situation. All 4 disks are "Good" and I don't understand why the volume can't be found. Of course I tripled checked that all cables are properly connected and the network is 100% fine.

see attachment pdf

I don't understand where the problem comes from and I don't know what to do but scream for help.
Thank you for your attention,

-a-

[asheenlevrai]

Does anyone know how the parity blocks are organized on a RAID5 array in the Seagate BlackArmor 400/440 NAS?

 - left synchronous (symmetric)?

 - left asynchrounous (asymmetric)?

 - right synchronous (symmetric)?

 - right asynchronous (asymmetric)?

Thanks

-a-

[Carlowich]

I've had the same problem, with the same web manager informations.

http://forums.seagate.com/t5/BlackArmor-NAS-Network-Storage/Volumes-status-is-quot-Failed-quot/td-p/...

I don't know how and if is possible to recover my data, if I destroy the Volume to recreate one, I supposed I have to tell goodbye to all my data. Is it right?

This forum is very very poor of some "seagate technician" who can provide some information to these bugs!! 

In fact, it is not possible to have a single point of failure like this in a nas that would be built for the data security (RAID 5). I still not know how it can be happened!! The power was always on in these steps, and I can't find some logs on the NAS to understand something on what happened.

[asheenlevrai]

Yes, this is totally unaceptable... The Seagate support gave me absolutely no explanation on the reason of the failure. Apparently we are plenty to have the same problem and they act as if nothing is going on. My best guess is that they have no clue on what is going on and they just play dumb...

Instead, they directed me towards their pricey recovery service...

to recover my 2.5GB of data? Yeah right!

I am currently looking into other solutions to recover the data (I will 1st make an image of the 4 individual disks) since my best guess is that the data are still intact there but the "system" of the BA is somehow corrupted...

you may want to give a look at this if you have good IT knowledge:

http://www.freesoftwaremagazine.com/articles/recovery_raid

https://code.launchpad.net/~eantoranz/+junk/raidpycovery

http://bazaar.launchpad.net/~eantoranz/+junk/raidpycovery/view/head:/doc/readme.txt

However, this is the last time I buy anything from Seagate that may require any customer support. The competiton is plenty and apparently some are much better ( I am looking into Synology and Qnap solutions, right now).

Best,

-a-

If anyone finds a solution to this problem, I would obviously be very happy to know about it.

[asheenlevrai · Accepted solution]

I could access and retrieve the data using UFS Explorer RAID recovery (100€).

http://www.ufsexplorer.com/download_stdrr.php

[asheenlevrai]

my best guess is that Seagate screwed up with their firmware updates.

I hope they may fix that in the future, but I doubt it...

-a-

[JohanvdWest]

What settings did you use for the RAID array in the software when you built it?

I am unable to find any files on it with the default settings.

Thanks

[asheenlevrai]

You mean in UFS?

-> I followed the user manual that is provided... tell me if you have more specific questions...

[fpotur]

How do you solved the

[Posterminal]

I have this problem too. firmware last. firmware number 4000.1411 .