05-10-2012 03:52 PM
Is this a issue that is happening more often????? It happened to me too!
Had a volume failed as well, no power failure just noticed the flashing amber light and got a notification on the web interface, rebooting redetected the drive but it was in a delayed state, and had to "recover" the array. Happened a 2nd time yesterday, drives are Seagate and under warranty so I RMA'd the affected drive, is there a way to replace a drive even if it shows "good"? Nothing I have looked for online gives me any steps. HELP!
05-11-2012 06:15 AM - edited 05-11-2012 06:20 AM
hi CqTech Many thanks for your valuabe post.
Really it saved us.
* Hi all when hard disks are good and volume is failed, Please do manual firmware update*
It works and all the Best!
05-11-2012 08:10 AM
This isn't an issue about firmware, I have the latest on my BA-4XX NAS, 4000.1311, populated by Four 2TB Seagate ST32000542AS Barracuda drives, all purchased at the same time. ONE has shown up as "missing" or failed twice now, rebooting the server has redetected the drive but, the server always has to rebuild the array and it operates in "recovering" mode for a long time until it accomplishes this. I have chosen at this time to RMA the drive in question since it's still under warranty, I guess my question for the people here is what procedure to use to replace the drive. Currently I am only able to find the method for replacing a failed drive because the software offers a replacement option only then, I am unable to find out how to remove/replace a drive that indicates "good" in the web/software interface. Do I just shut the server down, remove the drive in question and put a new one in and let it rebuild the array? Or will I lose data? Please help as I have a 10 day window Seagate is giving me to recieve the replacement drive via advanced replacement to return the defective drive or be charged for it as a purchase.
06-02-2012 06:03 AM
Hi to all,
I have the same problem from yesterday evening!! I'm furious!!
Here the steps of my problem of the BA-4XX NAS:
- during a copy of a group of file the status red turn from blue to red, the third hdd led was off; in a few seconds the nas shutted down automatically (!!!)
- I pressed the power key to restart it and all the lights were on blue or green (no alert message in the NAS display)
- In the web interface the volume was in status reconstruction (or rebuild, i don't exactly remember)
- I leave it to work and in 1 hour the NAS freezed (I couldn't acces it neather with web interface, nor I could stop it with power button); the only solution was unplug the power cable.
- When I restarted it the volume restart the rebuilding process, and go on all day long (I received some emails when the re-sincronize of the volume reached 40%, and 60%, no other emails), during the evening I couldn't reach the web interface so I couldn't know if the process was finished or not (the status led blinking blue and the hdd leds was fixed green). For another time I couldn't shut down the NAS neither with web interface, nor the power button). Till now I could acces to the volume with cifs and see all the files in the shares of the volume.
- I unplugged another time the power cable and restarted it after a minutes.
- And now the volume is in status Failed!! The only procedure that I can do from web interface is to erase the Volume. I can still see the shares of the volume from web interface but I can't access it from cifs, and I supposed that if I cancel the volume to recreate it I will lose all the data on the disks? Is it right or not?
The firmware of the NAS is 4000.1101 but in the seagate site, and autoupdate tell me that is the later firmware for this model.
Any suggestions? Some procedures to recover the volume and not to lose the data?
06-12-2012 10:52 AM
I found a newer firmware (4000.1311) and after the update the recover of the volume started automatically. After 12 hours the volume was been reconstructed and now my data are intact.
Sure, it was a bug of the older firmware, but it's strange that there are no reference to this problem and its easy solution (an upgrade) on the seagate website!!!
The automatic update of the firmware didn't find a newer one, so I had to do a manual one (maybe a firewall between?).
Thank you guys
06-14-2012 06:59 AM
Here's another user witht he same trouble: My volume "disapeared" , i.e., NOT FOUND, on a single 2TB drive in my 420 unit..
I had a drive fail, see my first post: http://forums.seagate.com/t5/BlackArmor-NAS-Networ
I had removed the other drives while working on the failed drive, trying to copy some onf the files still accessable. When I got the replacement drive from SG, and started the system up again, my 2TB drive showed the above error, volume NOT FOUND. All three of my drives are setup as SPAN, without and Raid level.
Has anyone seen the a SPAN volume automatically "recover" with a Raid 1 configuration? That happend to me after my first drive failed.
I'll try some suggestions posted to recover what I can on my lost Volume.
06-20-2012 05:34 PM
no firmware update solved my problem (I tried 4000.1311).
however I could retrieve the data using UFS Explorer RAID Recovery (100€)