BlackArmor NAS Network Storage Server

[GBPK]

Hi,

What worked for me was to set (from windows) all attributes of the files you want to remove to off.

In order to achieve that I created a driveletter from the share someting like

NET USE S: \\KeyStor-01\folder  This creates an S-drive for the folder on the NAS

Then start a command prompt and type

ATTRIB S:\*.* -a -r -s -h -i /S /D

You could also put it in a batch file if you like to.

Hope this helps.

[imaperson]

I came up with a way to get rid of these folders and files without resorting to Linux solutions (with which I have no experience). The idea was to get the NAS 'admin' user to re-write the folders and files in a way that would remove the hidden and system attributes and permit me to rename and delete them. This is how I did it:

1. Using the 'Backup NAS to USB' function found in the admin interface, I did a backup of the share that contains the offending files. This requires an external USB drive with sufficient capacity to hold everything. In my case I had to backup about 700GB onto a 1TB drive, letting it run overnight. I needed to do it anyway because I periodically store backups like that offsite for safety.

2. Then I attached the USB drive directly to the computer and used the command prompt to search the drive and identify all the .tb folders on it with this command entered from the drive's root directory:

dir *.tb /s > filelist.txt

That creates a text file on the drive showing exactly where every .tb folder is. Print that file for reference.

3. Then I put the USB drive back on the NAS and used the 'Backup USB to NAS' function to move those folders in the opposite direction. The difference here is that I selected only the SPECIFIC folders to restore. As far as I can tell, this doesn't really copy any files back to the NAS if they are identical, so it goes very quickly. However, it does seem to work some magic on those hidden .tb folders.

4. After doing the above, the next step is to return to Windows to access all of those .tb folders on the NAS in order to delete them. But before I could delete them, I found that I had to rename the .jpg files inside. The leading [.] character seems to make renaming or deleting those files impossible using normal Windows tools. However, I found that I could use a file renaming utility (specifically the free Flexible Renamer utility) to accomplish that. Once I renamed the files with normal names I could then delete them and the .tb folders too.

It was a rather tedious job, but it worked. In my case I only had a couple dozen .tb folders, although I guess it could get pretty hairy if you have hundreds of those folders.

Please be careful, whatever you do! I make no guarantees that the processes above will work without a hitch, but they might be of help to somebody.

[Ultimate102]

Great.

This works really good.

If You start with moving the annoying files into a separate subfolder, You can do the backup job only with this subfolder; This works really fast and fits even on a small USB stick. It also saves You step 2.

Actually the described renaming process was not necessary in my case as well

Thanks IMAPERSON for finding out 

[BartmanLACA]

Nearly 1 year with this issue and still no solution from Seagate??? Comon!!! Look many of us have spent a lot of money on these file servers, and we expect reasonable and prompt customer service responses. At least acknowledge that the issue is being worked on or addressed in some way, don't just ignore us! I want to use my NAS for the purpose I got it for, but the slow and sluggish speeds, unable to delete orphan files, and lack of response from Seagate make it very hard for me to remain loyal to this company. 

[Greenlaw]

imaperson and Ulitmate 102,

THANK YOU!!!! Geez, I've been trying to find an easy 'solution' for deleting these blasted folders for at least six months and your trick with using the BlackArmor Backup Manager finally did it for me. As Ultimate 102 pointed out, it was only necessary to copy the directory where the undeletable files were moved to over to the attached USB device. FYI, for some reason I couldn't make the USB to NAS command work successfully with a USB stick but it worked fine with an actual USB hard disk. After the original files were magically 'touched' I was able to delete them in Windows 7 as expected.

I agree with BartmanLACA though: It's been a year since this thread was started and there is still no firmware update to properly address this issue or even an official acknowledgement of the problem. Seagate's total lack of responsiveness makes them look uncaring and disinterested in their customers. As a longtime fan of their hardware, I'm very disapponted. If this NAS becomes EOF before a patch is released, that will also be the end of my loyalty to the brand.

To recap for anybody just joining in:

1. In Windows, move the 'undeleteable' folders, .jpg files and .tb files to a new folder. I called my folder DELETEME and placed the folder at the root level of the share.

2. Attach a USB drive to the NAS and copy DELETEME to the drive.

3. Launch the Admin browser interface and under Storage>Backup Manager start USB to NAS to copy the directory back to the original DELETEME.

4. After completion, go to the window in Windows containing the original DELETEME folder, select and delete it.

Anyway, thanks again guys!

G.

[Vitek]

Found even easier way to do that. No need to fool around with the backup feature. Just attach an USB to the NAS 200. Perform a search in  windows explorer for all .tb folders - of course enable to search for hidden folders.

Then MOVE them in the windows explorer to the USB share.

Then delete them from the USB share, or whatever you want to do with them. I ritually burned the USB dongle so I am sure they will never return

[denizko]

I had the same problem and I think found similar but easier way to solve it.

Here is what you have to do:

- Plug an empty USB dongle to Black Armor

- Open the Seagate adman page in a browser

- Go to Storage -> Backup Manager -> USB to NAS

- Select the root folder of the USB share as source

- Select the root folder of the share you are using on the NAS

- Click Add

- Click Start to start the backup

Actually, since the USB is empty nothing will be copied to the NAS but somehow it repairs the permission issues. After doing that, I was able to delete all the files  (all the thumbnail jpg files and their the .tb folders) including the ones in the subfolders. So everything is working perfectly now.

Hope this works for everyone 

By the way, I will never ever buy a SEAGATE product again, they should have solved this issue by a firmware update long long time ago.

[BartmanLACA]

THANK YOU DENIZKO!!!! That worked amazing! After waiting over a year for this your solution was elegant and simple! Please accept my thanks for posting it! 

[cap3344]

Well done!!  Worked like a charm....  yes  its been extremely frustrating.  On the positive note -  I've had a couple of Seagate USB drives go bad (once my bad - knocked it over), and got replacement shipped in a few days under warrantee... no hassle.

[backdoc]

I came to this page looking for a solution a FreeNAS server.  I didn't find the solution here but, I ended up figuring it out myself.  So, I thought I'd share. 

The solution that worked for me was easy.  I just started Windows Explorer as an administrator.  I was able to delete the folder that way with no problem.

HTH