07-28-2009 12:35 AM
Hi. I live in England and just over 3 months ago I visited a local computer shop and asked about new hard drives. After being given a list I decided on and bought a 500GB Maxtor DiamondMax 11 3.5 series hard drive. It was in a sealed bag and I paid for it to be fitted into my computer.
It turned out to be defective, (though it took me a long while to realise this as I didn't consider my problems could be coming from a brand new drive,) and after removing it, it also turned out to be refurbished too.
I went back to the shop wanting to return the drive for a full refund but the shop owner wouldn't accept any responsibilty saying that his warranty is just 3 months and it had expired by 1 day when I went in to talk to him. (I'd just like to note that there was never any mention of the length of warranty, not from the owner at the time of purchase, nor on my receipt, or even any signs in his shop.)
I've also checked on this website and it's out of warranty here too.
I'm taking the owner to small claims court to get my money back but I'm struggling to get some details on this drive and would be very grateful if anyone could answer the following questions for me please.
1. How long is the warranty on this drive, both new and refurbished?
2. How much does the drive cost in the U.K. both new and refurbished? (Including VAT, and delivery charges where applicable.)
3. Is this particular drive still made any more as I've noticed a few websites say "this product is discontinued"?
4. If it isn't still made, is it still supported?
Anything else you can tell me about this drive that you think may be helpful to my case would be greatly appreciated.
Thanks in advance.
07-28-2009 06:45 AM
I am really sorry to hear about this incident. The shopowner wouldn't honor his warranty expired by only one day? Not very good customer service...
This drive was manufactured previous to the Seagate acquisition of Maxtor, I believe. At the time, I think the Maxtor warranty period for this kind of drive was 1 year, and Seagate honored that warranty. Unfortunately, this drive is probably more than one year old. It is definitely discontinued as far as manufacturing goes. It is still supported at technical support. But as far as warranty, I think you may be stuck with trying to deal with the shopowner. I am sorry to tell you this.
07-29-2009 10:59 AM
It's worse than that, I took it in the day before and told him it was defective, but because I'd forgotten to bring the receipt with me, he wouldn't do anything. Which is fair enough, but an honest seller would have borne that in mind when I took it in with the receipt the next day.
But this guy was just out to rip me off to be honest, because the first 500GB drive he showed me was a Samsung. I wanted to buy it but when I went to give him my credit card he said cash only so I went down the road to an ATM, and despite only being gone no more than 10 minutes, when I got back he said he'd misplaced the drive. He then got another off the shelf, put it in a bag and gave it to me. I checked it and it was a Maxtor but he said it was exactly the same size, speed and quality as the one I'd been shown, just a different maker. I was reassured so (stupidly) went ahead with the sale.
With hindsight he obviously wanted to offload a drive he knew was both refurbished and defective. Windows was the only program we put on it and straight away we started getting crashes, freezing and could often hear the drive slowing down and making clicking noises. We suffered "blue screens", it sometimes wouldn't load up to desktop, and we'd get messages that Windows was missing files and was corrupted. We had to reformat it around 5 times in the 3 months we had it just to get Windows working again.
It didn't happen all the time and we never looked at our "brand new drive" for the fault. It was only when the computer started restarting itself that we knew it couldn't be anything else but our recent purchase.
As I said, I'm taking him to court to get my £49 back. What he's done is fraudulent.
It's serial number is H812L7TH would this enable you to tell me more about this particular drive please? Like how old it is, where manufactured, etc?
Even if you can't find anything else to add, thank you very much for taking the time to reply, I found your answer very informative.
07-30-2009 07:11 AM
Wow, that guy is up to no good! I'm really sorry to hear that.
Looks like the warranty expired Feb09. Nothing else relevant pulled up from the serial # search.
Best of luck to you.