12-01-2007 07:08 AM
12-06-2007 01:53 PM
12-10-2007 09:31 PM
12-16-2007 05:07 PM - edited 01-02-2008 09:58 AM
12-31-2007 03:43 PM
01-02-2008 09:13 AM
01-09-2008 04:15 AM - edited 01-09-2008 04:20 AM
Dear Fellow Travelers
After experiencing the BSOD Bad_Pool_Header when trying to do a Retrospect back up my newly cloned drive created by Disk Wizard, I contacted Seagate Support who explained that BSOD problems were Microsoft's responsibility, I would find help there.
At the MS technician suggestion I did the tests suggested more than once, repair disk tools, defrag the drive using both Windows and Seagate’s SeaTools disk analysis. None of these tools showed any problem with the disk. Windows did not crash when the Retrospect Professional back up program was started in Safe mode.
The engineer at EMC Retrospect told me that the BSOD Bad_Pool_Header was likely caused by the cloning process, i.e. Disk Wizard. He suggested that the problem was in the disk indexing and after some experimentation with turning the disk indexing off, he determined that I would need to reinstall windows to address the problem. I have a XP Home SP1 disk which would have meant that I would have to reinstall SP1 and then reinstall the SP2, a long process. I opted to upgrade to XP Professional with SP2 and I installed it this evening. Note that this program is expensive but I felt that I was not going to be successful relying on Seagate Support as reinforced by the email I received tonight from them which recommended that I contact MS support services. I believe if the disk error in indexing is indeed the cause, it is a Seagate/Aconis problem but they perhaps do not have the technical expertise to address BSOD problems.
Reinstallating Windows fixed the problem. I am now able to backup my new Seagate PATA 500g C drive flawlessly with Retrospect Professional: problem solved. There were several other people in the Seagate support forum that experienced a similar problem with NTBACKUP who may benefit from my experience.
Best of luck and best regards,
Message Edited by RMJohnson on 01-09-2008 04:17 AM
01-11-2008 07:01 AM
01-26-2008 10:54 AM