01-22-2009 01:37 PM
Could seagate please give us some info on what to do with:
1. Disks bricked from the original faulty FW
2. Disks bricked from the first two released fixes.
Support doesn't seem to answer emails so it is time that some one at seagate takes some responsibility and tells us what to do. Time is money!
01-22-2009 01:46 PM
Umm.. first line of the article reads:
' Attention: This guide isn't intented for inexperienced users! Is very easy to KILL your HD if you don't follow the instructions with extreme caution. You have been warned! I'm NOT responsible for any damage or data loss it can causes.'
Do you really think a lot of users are going to want to do this?
01-22-2009 01:51 PM
01-22-2009 02:15 PM
Fernando: Dude... I'm already building my own interface for it. But we need an OFFICIAL statement from Seagate what THEY will do for the customers. Don't come here with that 1337 attitude. Since I ask on the seagate forum I want to know how Seagate will follow up on this and how THEY will help us out. Since I got here from the first place you, who are so smart, should have figured out that I know how google works...
We are not just talking about people sitting at home and trying to save the pr0n they been stacking up for years. We are talking data that's worth millions and millions dollars. And what will Seagate do to help their customers with that. And most important. WHEN? Since nobody seems to be sitting on the other line of that support email adress maybe someone here from Seagate can answer?
01-22-2009 02:32 PM
01-22-2009 02:45 PM
Unfortunately, this doesn't help those of us whose drives bricked in such a way the BIOS will not recognize them. It would be nice to know what Seagate wants us to do in that case.
01-22-2009 03:08 PM
Yes... an official statement from Seagate on what they plan on doing for those of us who can't access the drive in bios would be nice.
I have heard the following......all from people on the forums
Send it in and they will send you a new one - without recovering your data.
Just do the firmware update ... it will work.
Send it in and Seagate will repair your drive and send it back.
The problem is that you can't trust what people post because everyone is being told a different story by tech support, online chat, over e-mail or on the forums.
01-22-2009 03:29 PM - last edited on 01-22-2009 06:19 PM by BradC
We need an OFFICIAL announcement from Seagate, what should we do? What are they going to do to solve this situation?
[Edited in compliance of the community rules and regulations.]