02-13-2009 02:24 PM
i just got quoted by the data recovery service at $1750 for data recovery or $0 if it is a firmware issue.... too bad no one at seagate will thoroughly help me determine if this is a firmware issue. Also too bad that they wont recover the data for the many non-firmware issues:/
02-14-2009 11:28 AM
start by posting your details. model number, serial number, etc. also explain what problems, exactly, you are getting, and we'll have half a chance of helping you get started.
with a post as vague as that, no kidding support couldn't decifer if it was firmware related or not....
02-16-2009 12:16 AM
I'm in the same boat as everyone else here I suppose. My HD stayed alive long enough to put wedding photos and such on it, and then became undetectable. For the past 6 months its been sitting quietly in the static bag it came in. But after going to http://seagate.custkb.com/seagate/crm/selfservice/
Surely, there are those out there who relied on their data 100x more whether it be for business purposes, but no matter what the contents of the hard drive, a consumer is supposed to be able to rely on the quality of a product endorsed and produced by a reputable company.
A company has two legs to stand on, the product being one and service being the other, and if the product becomes unstable their service must carry the load. Lets hope they're left with a leg to stand on.
02-16-2009 12:41 PM
Speaking of: you might want to look here
Me, I'm seriously thinking of small claims to recover the cost of getting the drive fixed localy. I dont want to get rich, I just want my darn photos and documents back - that's all. As soon as that happens, the seagate goes into the garbage, and I'm off to Western Digital for a new terrabite drive. . . .
02-16-2009 03:12 PM - edited 02-16-2009 03:25 PM
Your link is broken.
02-16-2009 10:04 PM
nomoreSg: i will be discussing with seagate tech support tomorrow 2 more drives that are crashing, both of the SD15 firmware, sata drives. i will ask about your drive, being from a different country, and get back to you then. hold your horses.
superkoopa: follow the advice here if your drive is marked "affected": http://forums.seagate.com/stx/board/message?board.
desslok: lmao. you make this forum worth returning to.