01-27-2009 07:14 AM - edited 01-27-2009 07:18 AM
Nope.....not able to update here.
Thanks Seagate....for selling me a drive...then telling me it *does* have a problem (based on the serial checker)...then not fixing the problem.
01-28-2009 07:18 AM
Has anyone heard from Seagate regarding this drive and the SD35 firmware? I have a tech support request in with Seagate, but they have not yet responded.
01-28-2009 07:21 AM
I have not heard a thing from Seagate on this drive and firmware SD35.
Check your open case with support....they may have closed it. Mine was closed with no word from Seagate.
I opened ANOTHER case this morning with them and are waiting to here.
Did you use the serial checker to see if your drive is "technically" affected?
Option #3 http://seagate.custkb.com/seagate/crm/selfservice/
01-28-2009 07:29 AM
Thanks Kevin. I had two customer service requests. One looks like it was edited to delete particulars then closed as solved and the other is still open. The open one was created on the 18'th. I entered my serial number into the web based checker and it comes back affected.
I am upset because I have two 1TB drives that are useless. One crashed and burned my WHS server which I had to spend hours rebuilding and the other is pulled and sits unused because I don't trust it.
Personally, I want Seagate to send me two new drives and a mailer to return these defective units. Not an unreasonable request. Seagate, on the other hand expects me to download firmware, burn a CD, strip a machine of drives and update their defect. To make matter worse, I have done all their work for them and the fix is defective and won't run on my drive. What the heck do they expect from their consumers.
01-28-2009 07:53 AM
Clearly they expect a lot from their customers....but what they are going to get is a lot of ex-customers.
I don't expect miracles from any company, but I do except some level of customer service. I paid for a drive, it's listed as affected, and their fix doesn't work. So what do they do, they close my request.
If you find anything out, let us know....I'll do the same. Good luck.
01-30-2009 06:27 AM - last edited on 01-30-2009 11:05 AM by STM